Manager Workplace Investigations and Case Management

Ready to step up from complex case management into a role where your impact truly shapes workplace culture?

Join Team Global Express and take the lead in driving fair, consistent and commercially sound workplace outcomes across a national organisation.

This is your opportunity to move beyond “just managing cases” and into influencing strategy, governance and business decisions at scale.

Why this role stands out

• Own high-impact investigations - lead complex, sensitive ER/IR cases end-to-end across a diverse, national workforce

• Be a trusted advisor - partner with senior leaders to navigate risk, compliance and people strategy

• Step into leadership - elevate your career from case manager to a true ER/IR leader

• Shape best practice - drive consistency, governance and continuous improvement in workplace investigations

• Work at scale - influence outcomes across multiple sites in a fast-paced, operational environment

What you’ll be doing

You’ll lead and manage complex workplace investigations and case management, providing clear, commercial and legally sound advice on matters like misconduct, grievances and compliance.

You’ll identify emerging risks, uplift capability across the business and help embed a proactive, forward-thinking ER approach.

What we’re looking for

• Solid experience in IR/ER, with a focus on workplace investigations

• Confidence managing complex, sensitive cases end-to-end

• Strong knowledge of employment law, industrial instruments and compliance frameworks

• Ability to partner with leaders and influence outcomes

• A mindset focused on continuous improvement and smarter ways of working

Why join us?

At Team Global Express, you’ll be part of a business that’s transforming where your expertise won’t just resolve issues, it will help shape the future of workplace relations.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.