Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Receives objective based assignments, and determines resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect section or multiple disciplines. Decisions impact others in the immediate team and influences methods and techniques. Executes financials, business planning, organizational priorities and workforce.
Responsibilities
Team Management
Manages a team through subordinate supervisors and business professionals. Guides the team through practices and well-defined management precedents
Sets goals to motivate and develop immediate team members to improve team dynamics
Receives objective based assignments, and determines resources to meet schedules and goals
Recommends changes to policies and establishes procedures that affect multiple disciplines
Order Requirements & Support
Manages and advises the team on a range of approaches to gathering and validating order requirements, recommends solutions such as for non-standard/complex order requirements
Responsible for ensuring standards are in place and followed by the team
Project Planning
Manages and oversees the teams' development of customer project implementation plans for customers' standard/non-standard/complex deployment
Anticipates areas for continuous improvement and lessons learned and leads the team on closing gaps
Customer Order: Project Implementation and Delivery
Manages the team to successfully complete their projects with quality standards within committed timelines and achieving defined/set-out team metrics (e.g. Commit Compliance KPIs)
Proactively analyzes team performance KPIs (e.g. Commit Compliance) and provides recommendations/solutions for improvements
Cross Functional, Customer Support
Manages the team to support and resolve cross-functional and customer support issues (e.g. customer orders, customer concerns/issues; new processes implementations)
Process Support/Optimization
Leads cross-functional process design (e.g. end-to-end fulfillment and customer support processes), partnering with mid level business professional team members within own and other teams and integrating information about Equinix as a business to improve processes/products being offered
Systems Support
Oversees overall impact, analyzing both positive and negative impacts of IBX Operations systems and making recommendations for improvements
Data Support/Analysis
Leads the team and engages the cross-functional and regional teams to investigate and resolve data issues on the Data Center Operations systems
Vendor support
Manages and advises the team on any required vendor support, working with IBX operations support team
Qualifications
Typically requires a minimum of 12 years of related experience with a Bachelor’s degree, or equivalent work experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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