Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a Software Engineer Manager to manage two different teams. One of the teams is a development team responsible for developing new features and functions for the Q2 SDK, which is a robust extensibility platform for the Q2 Digital Banking product. The other team is a developer support team that is responsible for handling inbound requests from external customers and developers seeking technical support for the Q2 SDK Solution. The role requires experience in the software development as well as familiarity with software support. Qualified candidates must have experience with ticket-based application support, strong communication and organization skills, development experience with Python and SQL and must show demonstrable experience managing a software development team.
Responsibilities (A Typical Day):
- Perform team and individual assessments of performance
- Use established metrics to guide the team and make adjustments to resources or processes to improve team efficiency and overall quality
- Report on project status, obstacles and remediation plans to upper management
- Ensure teams adhere to Q2 policies and processes
- Participate in roadmap and resource planning on quarterly and yearly basis
- Anticipate team needs and be proactive in ensuring teams have the tools they need to be successful.
- Facilitate our Agile SDLC by hosting dialy standups, grooming and planning meetings
- Lead the Q2 platform knowledge acquisition for the SDK Development and Support teams as a whole, and partner with Internal and External Development Teams to improve the overall supportability of the Q2 SDK platform
- Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts
- Regularly receive escalated cases from management, and must prioritize accordingly
- Route tickets to appropriate team members and other Q2 departments as need while keeping the customer updated with status.
- Proactively seek out, research, and implement improvements to better serve customers
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
- Cultivate cross-department communication, collaboration, and synergy
- Share best practices with team members to enhance the quality and efficiency of customer support
- Enable the advancement of others on the team by providing technical guidance and feedback
- May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting
Requirements
- Typically requires a Bachelor’s degree and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
- Previous experience managing a team of software engineers and/or support technicians with demonstrable successful results
- Must have strong leadership skills
- Must have a strong understanding of remote tools and networking
- Experience with source code management (GitLab), and build/deployment tools (Nomad/Jenkins)
- Experience with Python and .NET programming a plus
- Knowledge of AI platforms and benefits of AI a plus
- Must have the ability to work on multiple assignments, prioritize, and resolves issues in a timely manner
- Ability to discuss technical concepts with non-technical customers, deal with tight timelines and demanding constraints needed
- Previous knowledge of the banking industry and practices preferred
- Expert level understanding of the Q2 architecture and process work flow needed
- Must have excellent communication skills and have the ability to interact with C-level executives
- Strong organization skills needed
- Strong attention to detail is required
- Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work
This position requires fluent written and oral communication in English.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
