Manager, Security Operations

About the role:

As the Security Operations Manager, you will lead and grow our global Security Operations team, ensuring security alerts and reports are acknowledged, triaged, and resolved in accordance with our SLAs. You will act as the Incident Commander during high-severity incidents, demonstrating decisive leadership to mitigate risks and guide the team through security challenges efficiently.

Your responsibilities will include refining and implementing security processes, overseeing a team of engineers, and collaborating with key stakeholders to enhance Samsara’s security posture. You will review alert quality and incident response actions, delegate cases and engineering projects to ensure balanced workloads, and develop insightful security metrics to drive continuous improvement.

Additionally, you will spearhead quarterly security initiatives aimed at strengthening our global security operations and ensuring year-over-year maturity. This role requires a collaborative, humble, and practical approach to security, working in close partnership with teams to build effective, low-friction security solutions. 

This is a remote position open to candidates based in the United Kingdom.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Oversee Security Operations & Incident Response – Manage daily security event monitoring, response, and escalation processes, ensuring timely and effective resolution while providing feedback on documented analysis.
• Develop & Track Security Metrics – Establish and maintain key performance indicators (KPIs) and metrics for monthly, quarterly, and annual reports, providing actionable insights into security operations performance.
• Enhance Security Capabilities & Technology – Lead the development, integration, and implementation of tools, services, and capabilities that improve security operations and incident response efficiency.
• Standardize Incident Response Processes – Define and refine common incident response procedures, ensuring a structured, repeatable, and efficient approach to handling security incidents.
• Advise on Security Strategy & Readiness – Provide leadership with recommendations on critical security capabilities needed to maintain a best-in-class incident response organization.
• Drive Incident Preparedness & Resilience – Conduct disaster recovery planning, lead tabletop exercises, and coordinate response efforts across teams to ensure organization-wide security readiness.
• Ensure Compliance & Risk Mitigation – Partner with teams across the organization to remediate security gaps, align with compliance requirements, and strengthen Samsara’s security posture.
• Deliver Clear & Actionable Security Guidance – Communicate security risks, incident updates, and response strategies effectively to technical and non-technical stakeholders.
• Shape Security Operations Strategy – Collaborate with security leadership to define the strategy, roadmap, objectives (OKRs), and key priorities that drive continuous improvement in global security operations.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role:

• 5+ years of relevant experience in security incident management and experience managing a security incident response team
• Deep understanding of security event triage, escalation, investigation, and resolution.
• Experience with alert triage, acting as an incident commander during security incident response and coordinating across teams to drive incidents to closure
• Excellent and concise verbal and written communication skills
• Strong problem-solving skills, adaptable, proactive, and willing to take ownership
• Demonstrated leadership skills with the capability to mentor and grow staff
• Experience with leading projects and identifying KPIs
• Ability to work flexible hours and be on call for potential security incidents

An ideal candidate also has:

• Bachelor’s degree in Information Technology, Risk Management or a related field
• Practical knowledge of common security frameworks and standards, such as NIST Cybersecurity Framework, StateRAMP, FedRAMP or ISO 27001.
• Experience in cloud architecture and security (AWS, GCP) and cloud-based services
• Experience conducting security investigations across clouds, user endpoints, and servers
• Experience with Python, PowerShell, or Bash for automating security operations tasks