Manager, Renewals ASEAN & ANZ

Position Overview

The Territory Renewal Manager focuses on supporting Value-Added Distributors and is responsible for driving, forecasting, and closing subscription renewals in conjunction with partners and directly with customers. Furthermore, the role is also responsible for identifying and creating expansion opportunities. This role works primarily through direct customer engagement, collaboration with partners, and alignment with Channel Sales teams. In addition, this role focuses on identifying and mitigating renewal churn risk and ensuring the delivery of irresistible customer experiences together with distributors and partners.

Responsibilities

• Lead the activities of renewals team, including hiring, coaching, developing talent, enforcing team norms, fostering team culture and managing performance  

• Responsible for leading team to exceed assigned quotas and meeting KPIs  

• Delivers timely and accurate forecasting and pipeline information  

• Lead team to maximize renewal rates and drive growth through expansion opportunities      

• Direct Renewal Executivess to collaborate with partners to capture renewal pipeline information and business trends  

• Provide insight to internal organizations on business trends, customer needs, product requirements and business opportunities  

• Participate and lead various projects  

• Report to senior management on operating metrics, key results, and initiatives  

• Partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive high renewal rates and growth through expansion opportunities  

• Ensure CRM tools and Autodesk methodologies are leveraged to process and track opportunities      

• Encourage innovation by exchanging new ideas to improve operation and efficiency within Commercial Customer Success and extended teams  

• Set team expectations to drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products

Minumum Qualifications

• 8+ years sales/renewals experience

• Experience negotiating $1M+ complex sales/renewals deal

• Working knowledge of SFDC

The Ideal Candidate

• Complexity: You will resolve complex issues and create solutions

• Negotiation: Undertake complex negotiations with customer and partners

• Planning: Contributing to building the customer plan and realizing the customer goals

• Fluent languages spoken and written: Chinese & English

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