Manager, PharmSci L&D Operations

Use Your Power for Purpose
The Manager, PharmSci Learning & Development Operations will report into the Head of PharmSci Learning & Development, supporting both BioTherapeutics PharmSci and PharmSci Small Molecules organizations in Pfizer R&D. The role will work within a team that is responsible for administering and maintaining the validated state of the Learning Management System (LMS) for PharmSci. This includes creating, editing and maintaining learning activities, receiving and processing change requests, troubleshooting and resolving basic technical issues, storing and retaining training documents, providing reports, data entry, performing and documenting training risk assessments, and continuously improving the processes and systems owned by PharmSci Learning and Development (PSLD).
What You Will Achieve
In this role, you will:

• Perform the role of Training Administrator (TA) and Business Administrator (BA): create, edit, and maintain learning activities within the LMS and ensure compliance with the LMS Global Policies and Procedures as well as regulatory requirements.
• Perform the role of Training Point of Contact (TPoC): partner with procedure authors, assignment role owners, and other training personnel to perform training risk assessments, create training implementation plans (TIP), and develop and/or manage training content appropriate to the risk level.
• Perform the role of a Registrar in the LMS: support curriculum management through the assignment and removal of alternate job codes to learners and processing course completion data and waivers.
• Ensure the standards for training documentation completion and storage are upheld; facilitate corrections to incomplete or incorrect training documentation and pursues solutions to error-proof training documents.
• Ensure integrity of LMS system data, and proper field use and naming conventions. Review and clean up data as needed or directed.
• Quality check the creation and modification of learning entities made by other LMS administrators via the PharmSci Training Implementation Plan (TIP) and Request Hub tools.
• Practices good stewardship of the PSLD budget.
• Identify and communicate opportunities to simplify, modernize, streamline, or automate the end-to-end training system processes, where possible, to enhance learner and LMS administrator experiences and reduce gaps.
• Comply with all applicable procedures and regulations to meet applicable Pfizer standards and regulatory requirements.
• Assists in the development and maintenance of training-related procedures, guides, and service level agreements for LMS administrators and customers, as requested.
• Collaborate with PSL&D and other stakeholders to complete goals related to PSLD Operations responsibilities and initiatives.
• Proactively escalate any concerns, identified gaps, or barriers to meeting goals or completing initiatives.
• Assist with data collection for operational performance metrics as requested.
• Make decisions to resolve moderately complex problems and operate independently in ambiguous situations
• Work independently on assignments, seeking guidance on unusual or complex issues
• Review your own work and potentially mentor and review the work of colleagues
• Collaborate on critical projects supporting SOP training

QUALIFICATIONS
Must Have

• BA/BS with at least four years proven experience as an LMS Administrator, Training Specialist, preferrable working within Success Factors; or Associate's Degree with at least six years proven experience as an LMS Administrator, Training Specialist
• At least 4 years experience performing transactions within a learning management system
• Experience working within a regulated environment.
• Strong problem solving, analytical, organizational, prioritization and time management skills.
• Ability to manage and prioritize projects and time, and to work with the team or independently as needed.
• Ability to escalate and effectively resolve issues, while maintaining a professional attitude.
• Ability to work independently in a fast paced, changing environment; ability to be flexible, resilient, and adaptable to changing priorities.
• Highly literate with technology; quickly learns new applications and tools.
• Proficiency in MS Office applications (Outlook, Word, Excel, and PowerPoint at minimum).
• Experience with adult learning concepts.
• Excellent verbal and written communications skills (in English); able to deliver clear, concise information to team and customers.
• Must be able to follow written and verbal directions (in English) and properly handle confidential information.
• Demonstrated ability to work and collaborate cross-functionally and cross-culturally. Excellent interpersonal and team skills, extremely collegial and collaborative.
• Proficiency in one or more eLearning authoring tools.
• Demonstrated attention to detail.
• Supports a culture of continuous improvement in which performance is consistently measured against goals.
• Embodies the 6 Pfizer Actionable Attitudes, including Embracing Uncertainty and Engaging with Compassion.

Nice to have

• Someone currently trained and certified to perform the LMS roles of Registrar, Training Administrator and Business Administrator.
• Experience working within Pfizer's Learning Management System
• Experience withing with Articulate 360 product suite.

Work Location Assignment: Hybrid
The annual base salary for this position ranges from $86,000.00 to $143,300.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 10.0% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Medical