Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.
Your Team
The Financial Crime Operations team provides Financial Crime and Fraud Management services for Colonial First State, its clients and customers. The team is organised with clear accountability, increased transparency of risks, appropriate level of stature and a culture that encourages independent and effective challenge.
Your Responsibilities
The role of Manager - Financial Crime Intelligence, KYC Remediation & QA will support the Executive Director - Financial Crime Operations to drive operational excellence in a highly regulated, fast paced operational environment. Your contribution will include the management of a team of 2 - 4 analysts responsible for executing the Group's KYC remediation activity and will bring together four connected functions under one accountability.
- Operate an ongoing independent quality assurance function across the FCO teams (Transaction Monitoring, Customer Screening, ECDD, KYC Remediation, SMR regulatory reporting), assessing the quality of alert/case dispositioning, escalations and submissions to regulators.
- Conduct regular QA sampling at defined volumes and adhere to minimum QA volume expectations.
- Drive improvements in FCO quality control by ensuring adherence to QA Guidelines.
- Own and execute the KYC remediation program, outreach, refresh and ICDD/OCDD remediation activity, ensuring customer records meet current regulatory and policy requirements under the AML/CTF Act 2006 (Cth) as amended.
- Obtain, complete and maintain all KYC documentation for customers in line with regulatory requirements.
- Gather required KYC regulatory documentation via internal systems, external public searches and customer outreach and refresh processes.
- Collaborate with other areas of the business to gather Customer Due Diligence information and evidence required to refresh a client’s KYC in line with documented policy.
- Maintain a high standard of accuracy across all stages of the customer KYC review and remediation lifecycle, ensuring evidence is captured to an audit-ready standard.
- Identify systemic issues in onboarding ICDD execution and partner with the front line, Onboarding, Operations, Risk and Compliance to drive remediation, process change and capability uplift.
Your Capability and Experience
- Proven financial crime management experience within financial services (strong domain experience).
- Prior knowledge of operating a Financial Crime Intelligence function is desirable.
- Demonstrated experience managing or leading KYC remediation programs, including customer outreach, refresh and ICDD/OCDD uplift activity.
- Demonstrated experience operating or leading a financial crime Quality Assurance function across Transaction Monitoring, Customer Screening, ECDD and SMR reporting.
- Deep and broad technical knowledge of the AML/CTF Act, Transaction Monitoring, Customer Screening, KYC/CDD (ICDD, OCDD, ECDD), PEPs, Sanctions, ABC and Fraud risk management environments.
- Analytical, tenacious and determined attitude.
- Demonstrated ability to work under pressure
- Strong execution focus - delivering on commitments.
What to Expect
At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:
- Additional day for your birthday
- Hybrid working model
- Access to CFS Employer Super
- Life Leave - 3 days per annum
- Access to Sonder who provides human-powered medical, mental health and safety support through one easy-to-use app enabling you to get support whenever and wherever you need.
- Access to Corporate rates with BUPA Health Insurance
- Confidential coaching and counselling services supporting life, mind, body, relationships, work and family to assist you in taking charge of your own health and wellbeing
CFS Culture
At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.
Apply today and join us in helping Australians to achieve their financial freedom.
Please note, CFS requires all candidates to have full work rights in Australia.
Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.
This role is based on Wurundjeri Woi Wurrung land (Melbourne, VIC).
