Manager IT Capacity Management

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

We have an exciting opportunity at nbn, as a Manager – IT Capacity Management reporting to the Senior Manager, Release Management and Service Transition, Service Management Centre

A bit about your role

The Manager – IT Capacity Management role is responsible for leading a globally distributed team and managing end-to-end IT capacity across applications, systems, and infrastructure to meet current and future business needs. It involves developing and reviewing capacity plans, overseeing performance metrics, and ensuring readiness for enterprise-wide releases.

The role requires strong collaboration with cross-functional teams, active participation in governance forums, and maintaining tools and documentation. It also includes managing escalations, supporting change initiatives, and aligning capacity strategy with business objectives.

A bit about you

The ideal candidate brings proven experience in IT capacity planning, performance assurance, or infrastructure management, along with the ability to lead remote teams across time zones. They have a strong grasp of service lifecycle management and enterprise release cycles and are skilled in stakeholder engagement and communication.

Experience in telecommunications or large-scale IT environments is highly desirable.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please recommend us at the time of application (via [email protected]) and we will adjust to meet your needs.

Where to from here?

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!

Please note that this role is Permanent Opportunity and applications for this role will close at midnight Sunday 9th of November 2025.

To be eligible for this role, you must have full working rights in Australia.