How you'll make an impact:
Technical writing is a vital part of Strata’s software development process. As Manager of Documentation, you will empower customers by delivering technical help content that enables them to use Strata software effectively, achieve results, and realize value.
You will lead Strata’s team of technical writers responsible for creating and maintaining end-user content for Strata’s suite of products, including online help and release notes. You will guide the strategic focus of the team to ensure documentation drives user enablement, adoption, and self-service by focusing on benefits and outcomes, not only features or steps. Y ou combine a love for clear, concise, and accessible documentation with a strong grasp of technology, collaboration, and process improvement.
While this role entails all the usual tech writing responsibilities, working with product managers, developers, and QAs in an agile development cycle to document our product for monthly releases, we're also looking for someone with strong project management and troubleshooting skills. You thrive in a fast-paced environment, managing multiple priorities while empowering your team to deliver excellence. You live Strata’s Core Values and Core Manager Expectations.
A day in the life:
- Lead, mentor, and manage a team of technical writers, fostering professional growth and collaboration. You will report to the Senior Director of Training and Documentation and work collaboratively with the broader Training & Documentation and Product teams to execute Strata’s customer content strategy.
- Partner closely with Product Management, Engineering, Quality Assurance, and Training to ensure timely, accurate, and high-quality content delivery. Communicate project priorities, progress, and outcomes to stakeholders across the organization.
- Partner with Support, Training, and Marketing to ensure documentation aligns with customer needs and is easily accessible. Communicate project priorities, progress, and outcomes to stakeholders across the organization.
- Oversee documentation workflows, templates, and style guides to ensure a consistent voice and structure across all materials. Create, refine, and implement structured writing processes and single-source documentation strategies. Review and edit technical content to ensure clarity, accuracy, and adherence to Strata’s standards. Contribute directly to writing and editing as needed to support key deliverables.
- Leverage AI technologies to improve efficiency in content creation, review, translation, and publishing workflows. Evolve Strata’s documentation structure and content strategies to ensure search engine optimization (SEO) and discoverability across AI-driven tools and platforms.
- Establish and report on metrics and KPIs that measure documentation quality, usage, and impact. Drive continuous improvement by identifying efficiencies in authoring tools, publishing platforms, and content management practices.
What we’re looking for:
- Writing Expertise
- 5+ years of experience writing and editing software documentation, online help, or technical content.
- Strong attention to detail with the ability to balance multiple projects in a fast-paced environment.
- Experience in the healthcare, higher education, or financial services industries.
- Familiarity with enterprise performance management (EPM) or ERP software, knowledge of accounting, or knowledge of financial planning concepts.
- Leadership & Collaboration:
- 3+ years of experience managing a team.
- Excellent project management, communication, and leadership skills.
- Experience collaborating within Agile software development environments.
- Technical expertise:
- Proficiency with documentation and content management tools such as MadCap Flare (or similar), Confluence, and SharePoint.
- Deep understanding of information architecture, structured authoring, and single-sourcing best practices.
- Proven ability to integrate AI-driven tools to enhance team productivity and streamline documentation workflows.
Estimated Salary Range: $105,000-129,000
Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits.
Find out more about Strata benefits here.
How we work:
The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home.
Thinking about applying?
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to [email protected].
Here @ Strata…
Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.
We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.
Our Core Values:
While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.
- We connect with positive intent.
- We are helpful.
- We own it.
- We get better every day.
- We are humble.
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