Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
As Manager - Business Operations, you’ll lead Statements of Work (SOWs), Rough Orders of Magnitude (ROMs) governance and proposal management, drive AI/automation initiatives, and push process improvements across the Datacom presales teams. You’ll triage presales opportunities, remove blockers, and accelerate SOW turnaround, championing innovative tech to raise presales standards in Managed Services.
The ideal candidate brings a passion for AI and a track record of elevating presales practices.
Our offices are based in Brisbane, Sydney, Melbourne, Canberra, Adelaide. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
What you’ll do
At the moment, as Manager – Business Operations you will be focused on:
- SOW Governance & Proposal Management: maintain pre-sales admin for SOWs/ROMs, oversee end-to-end SOW/minor deals processes, coordinate content across service lines, ensure quality and compliance, and keep clients informed.
- AI, Automation and Change Champion: identify, evaluate and implement AI/automation tools to streamline presales, pilot new technologies, and establish best practices for sustainable adoption.
- Process Improvement and Business Operations: lead cross-functional teams, develop process-metrics, collect data to identify root causes, measure performance, and conduct cost/benefit analyses
- Professional Services and Stakeholder Engagement: govern the sales-to-delivery cycle for managed services, engage diverse stakeholders, be a point of escalation and foster cross-service-line collaboration.
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What you’ll bring
Required experience:
- 6+ years of experience in a bid, solutions or proposal management function.
- Solid understanding of end-to-end sales-to-delivery cycle within a professional services and managed services business.
- Previous experience in a project or service delivery management experience.
- Knowledge of the bid/sales and SOW process within a technical services environment. Proficient in project management methodologies and tools.
- Knowledge of end-to-end sales-to-delivery lifecycles
- Solid financial management practices with a clear understanding of the relationship between costs, utilisation, revenue and profitability.
- Proven ability to lead collaborative, cross-functional teams to achieve organisational goals
- Excellent stakeholder engagement, influencing and negotiation skills
- Strong analytical, consultative and problem-solving skills
- Experience un using AI Agents as part of your day-to-day job
Nice to have:
- Experience working within a Tier 2 Service Provider environment
- Strong understanding of IT Outsourcing services and service delivery models
- Exposure to proposal automation tools.
- Experience in building AI Agents
- Experience in delivering multi-line and complex transformation-based projects for a Managed Service Provider.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
