Coordinate logistics operations for Kogan.com, enhance service levels, resolve issues with stakeholders, and manage stock transfers and deliveries.
We have a fantastic opportunity for a Logistics Coordinator to join our growing team, with a focus on our Kogan.com Commercial business-to-business operations.
A new role, reporting to the Head of Logistics, you’ll be responsible for ensuring the seamless flow of goods for our commercial clients, developing specialised processes, and continually seeking ways to enhance service levels and operational efficiency.
This is a dynamic role where no two days are the same! You’ll work closely with internal stakeholders, third-party logistics providers, and our Commercial customers. A proactive, customer-centric approach is essential, alongside strong attention to detail and a problem-solving mindset.
Whether you're a recent graduate eager to start your career in Logistics and Supply Chain, or you have practical experience and are seeking a new challenge, this role offers incredible exposure to a fast-paced, innovative ASX-listed business.
In this role you'll be responsible for:
- Liaise with multiple third-party logistics providers to address day-to-day operational issues
- Assist the Customer Care team with resolving escalated logistics and freight matters
- Coordinate stock transfers between warehouses
- Manage escalated freight and carrier investigations, ensuring timely resolutions
- Arrange deliveries for our Commercial customers, ensuring a seamless experience
- Check, reconcile, and process freight and warehousing invoices
- Process claims with carriers relating to damages, losses, and other incidents
- Source freight quotations for ad-hoc and bulk stock movements
- Collaborate closely with internal stakeholders, particularly the Kogan.com Commercial team, to ensure projects are delivered within agreed time frames
- Liaise directly with Commercial customers to provide exceptional after-sales support
- Provide meaningful feedback to the wider Logistics and Customer Care teams to support continuous improvement
- Identify and implement opportunities to streamline existing processes, driving time and cost savings for the business
To be successful in this role, you should be:
- University Degree qualified in a relevant field (Logistics, Supply Chain, Business or similar)
- An exceptional multitasker and problem solver - a love of Tetris will go far here!
- Highly analytical and ready to delve into data
- Tech-savvy and ability to use various IT and cloud-based tools to improve efficiency and productivity
- Have an excellent attention to detail, with an ability to move through volume tasks with accuracy and efficiency
- Have excellent interpersonal skills
- Ready to challenge, be challenged, and work within our highly disruptive business model
Why Kogan.com?
- Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future
- Your role has a lot of ownership, autonomy and little red tape
- You’ll be empowered to achieve positive outcomes and your work will have a real impact
- You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
- Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
- A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!
To apply
Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.
Hot tip, generic Cover Letters won’t cut it here! Stand out with an application that shows a deep knowledge of the Kogan.com business and how we operate, to allow yours to be looked upon more favourably.
Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers! As a first step to our process, all new candidates will be sent testing, so be sure to keep an eye out for it!
About Us
We’re Kogan.com, Pioneers of eCommerce in Australia.
At Kogan.com we offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce’s future, and get to do it with a great team culture and benefits!
Join Kogan.com to master your craft, do your best work, make a real difference and work with the best. At Kogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment.
Heads up!
Kogan.com is a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply!
All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights
Top Skills
Cloud-Based Tools
It Tools
Kogan.com Melbourne, Victoria, AUS Office
139 Gladstone Street, Melbourne, Victoria, Australia, 3205
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
The Project Engineer manages projects from inception to implementation in pharmaceutical manufacturing, focusing on design, compliance, and stakeholder communication.
Top Skills:
Inspection TechnologyPackaging Technology
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
The Operations Manager will oversee operations, handle customer service, manage projects, collaborate with teams, and improve service quality. Responsibilities include incident management, risk management, and ensuring service compliance.
Top Skills:
Computer ScienceDigital Radio CommunicationsInformation TechnologyIp NetworkingItil FrameworkNetwork InfrastructureNetwork Monitoring And Management ToolsSoftware-Defined NetworkingWireless Communication
Big Data • Cloud • Food • Machine Learning • Software • Database • Analytics
The Material Controller ensures inventory accuracy, oversees production reporting, implements process improvements, and supports cross-functional teams to drive efficiency.
Top Skills:
Microsoft Suite
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
