Key responsibilities:
- Manage dispute resolution matters including litigation (in liaison with external lawyers)
- Advise the MMS business on risk, strategy, and resolution pathways
- Represent MMS in negotiations and proceedings
- Stay informed on legal practice developments and contribute to team knowledge
- Provide clear, transparent and regular reporting on complaint volumes, systemic themes and resolution timelines
- Partner with the Customer Advocate (independent escalation point for internal dispute resolution) to maintain clear delineation between internal and external dispute resolution and avoid conflict of interest
- Ensure compliance with AFSL, ACL, and third-party licensee obligations
- Liaise with regulators including ASIC, ACCC, OAIC, and NDIA
- Ensure the Group holds all required permits and licenses across Australia
You will bring:
- 4+ years’ experience in legal dispute resolution
- Strong written and verbal communication skills
- A practical, solutions-focused approach to legal issues
- Ability to work independently and as part of a team
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leave and access to our Parents Portal
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]
McMillan Shakespeare Melbourne, Victoria, AUS Office
Melbourne Central Tower, Level 21, 360 Elizabeth Street, Melbourne, Victoria , Australia, 3000
