Primary DetailsTime Type: Full time
Worker Type: Employee
Learning and Development Specialist
The opportunity
• An opportunity for a Learning and Development Specialist to join the Customer Relations and Advisory business on a 12 month fixed term contract
• Open to location
Your new role
As the Learning and Development Specialist you will partner with business leaders to build and implement learning and development solutions including mandatory training and complaint training for QBE partners. You will report into the Head of Operations for our Customer Relations and Advocacy team and lead the identification of capability development needs, create the capability development plan and engage stakeholders to ensure delivery of sustainable learning solutions.
Along with the above you will also:
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Provide support to internal and/or external training delivery providers about the facilitation of programs
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Help managers develop their team members through career pathing
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Work cross-functionally with subject matter experts to define key content areas
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Build credibility of the learning partner team through effective consultation and innovative learning solution design
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Work in partnership with the business and broader QBE team to build, recommend and deliver specialist dispute function solutions in line with business needs
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Seek out learner feedback and continuously improve solution design
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Facilitate the transfer of knowledge to facilitators (internal & external) to ensure effective learning delivery
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Build relationships with business leaders and increase understanding of job capability
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challenges across the business
About You
To be successful you will have experience within learning and development or training roles previously along with:
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Building and developing learning frameworks from the ground up for upskilling internal and external partners
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Inquisitive and curiosity about the most up to date development tools and ways of learning
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Relationship management and influencing skills
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Prior experience in facilitation and presentations across multiple levels
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Strong stakeholder engagement
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Understanding data and ability to report on trends
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Prior exposure supporting business strategy and regulatory requirements to effectively deliver outcomes
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
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‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
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Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
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18 weeks’ gender-equal flexible leave for all new parents, including paid super
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The ability to maximise retirement savings through voluntary super contributions and company matching
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Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
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Additional leave and support through QBE’s Family Domestic Violence First Responder Network
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Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
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2021 LinkedIn Top Employer & HRD Employer of Choice
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2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
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Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
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Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
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Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
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Family First accredited employer since 2021
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]
Skills:
Communication, Creativity, Critical Thinking, Customer Value Management, Financial Products, Influencing Others (Inactive), Instructional Design, Intentional collaboration, Managing performance, Program Evaluations, Risk Management, Stakeholder Management, Strategic Management, Team Management, Time Management
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
