CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
• One of the World’s most sustainable companies
• Own and grow strategic customer partnerships at enterprise scale
As part of our Sales & Customer Solutions Team, this role sits at the heart of some of CHEP’s most important customer partnerships, shaping how we create long term value for our customers while driving sustainable, profitable growth for the business.
As Key Account Manager, you’ll manage a portfolio of some of CHEP’s most strategic customers - organisations where scale, complexity and senior stakeholder engagement are the norm. You’ll partner closely with customers to understand their supply chain challenges and translate them into smart, commercially sound solutions.
Reporting to the Senior Manager, Key Accounts, you’ll operate with a high degree of autonomy, acting as a trusted commercial partner to senior customer stakeholders while working internally across a variety of functions and teams to deliver consistently strong outcomes.
This role will ideally be based in (1) Sydney (NSW) or (2) Melbourne (VIC), with a Hybrid working arrangement and some travel required.
Key Responsibilities May Include:
- Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
- Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
- Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
- Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
- Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
- Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
- Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
- Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.
What will ensure your success in the role:
- Tertiary qualifications in Business, Marketing, Logistics, Supply Chain or a related field.
- Experience in key account management, ideally within FMCG, logistics or complex B2B environments.
- Strong commercial acumen, including the ability to interpret financial results, build business cases and manage revenue outcomes.
- Highly developed negotiation skills, with confidence engaging senior customer stakeholders.
- A strong understanding of supply chain dynamics and how operational decisions impact customer outcomes.
- Excellent communication and presentation skills, with the ability to simplify complexity and influence decisions.
- A proactive, self-directed approach, comfortable operating in an autonomous and high-profile role.
About CHEP, A Brambles Company
CHEP is a global leader in supply chain solutions. Together with producers, manufacturers, retailers, and logistics partners, CHEP advances the smart and sustainable movement of goods across more than 60 countries.
For more information, visit www.chep.com.
CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. As part of Brambles, CHEP Australia provides you unparalleled opportunities to advance and accelerate your career - large enough to take you anywhere and small enough to make sure you get there.
Benefits:
- Flexible working environment
- Paid volunteer leave for those who wish to volunteer their services to a community organisation – 3 days per annum
- Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods
- Employee discounts with a range of partners
- Up to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care givers
- Unparalleled opportunities to advance and accelerate your career
- Attractive options to purchase Brambles shares
Our team boasts a friendly and fun culture that celebrates successes, with award winning engagement and enablement, and results achieved through collective intelligence, collaboration and teamwork.
With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve.
Interested? Please click the ‘Apply’ button.
To be considered, full working rights in Australia is required. We are unable to offer sponsorship at this time.
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Remote TypeHybrid RemoteSkills to succeed in the roleAccount Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value PropositionsWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
