The Key Account Manager develops and manages strategic relationships with clients, oversees international accounts, and ensures customer satisfaction. Responsibilities include executing account plans, managing contract negotiations, and aligning market opportunities with company goals.
The International Key Account Manager is responsible for developing and managing strategic relationships with key global and regional clients to drive long-term growth and profitability. This role involves overseeing international accounts, coordinating cross-border activities, and aligning internal resources to meet customer needs and expectations.Role and Responsibilities
- Develop and execute strategic account plans for assigned international key clients, ensuring alignment with business objectives
- Build and maintain strong, long-term relationships with key decision-makers across multiple geographies
- Act as the primary point of contact for all client-related matters, ensuring high levels of customer satisfaction and loyalty
- Identify and capitalize on growth opportunities within existing accounts, including upselling and cross-selling
- Monitor international market trends, competitor activity, and customer insights to inform business strategies
- Manage contract negotiations, pricing structures, and service agreements in alignment with company policies and profitability targets
- Ensure the timely and successful delivery of products/services according to client expectations and global standards
- Provide regular account performance updates, sales forecasts, and strategic recommendations to senior management
- Around 4 years of professional experience in consulting, preferably with exposure to international clients or cross-functional projects. Strong analytical and problem-solving skills
- Ability to align market opportunities with the company’s long-term goals
- Skilled in managing multiple projects with tight deadlines, including top-management reporting
- Collaborative mindset to work with internal and external stakeholders
- Strong communication, research, presentation and creative skills
- Full knowledge of MS Office required including Excel, PowerPoint, Word
- Must be creative and be able to think outside of the box
- Bachelor’s and master’s degree is required
Top Skills
Excel
MS Office
PowerPoint
Word
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Top Skills:
CRMSalesforce
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