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Metals industry
Hybrid role: Technical Support & Account Management
Work for a global industry leader and be based in Whyalla, South Australia
Ready to take on a dynamic role that blends hands-on technical servicing with strategic account management? Join Solenis as a Key Account Manager and make a real impact in the Metals industry.
About the Role
As a Key Account Manager you will take ownership of your assigned accounts, ensuring business growth and client satisfaction. Reporting to the Area Manager, you will be responsible for key account management plus technical on-site servicing for the integrated Steel mill.
Working closely with onsite personnel, you will focus on providing site services to the Steel Mill and also support SIMEC Iron ore mine sites in Whyalla in South Australia. You will ensure account security and retention by implementing professional account management processes and executing the account service plan. The position is also responsible for growing applications and profitability at existing accounts and supporting value improvement projects.
Key Responsibilities
Management and Implementation of Contracted Services - overseeing the delivery and execution of all services as outlined in client contracts, ensuring they are completed on time, within scope, and to the expected standards.
Safety Compliance - ensuring that all operations adhere to local and international health and safety regulations. This involves establishing robust safety protocols, conducting regular audits and risk assessments, and fostering a strong safety culture across the organization.
High-Level Reporting - providing strategic and operational updates to senior management and key stakeholders. The role requires the ability to analyze trends, identify risks or opportunities, and communicate insights that support informed decision-making.
Commercial Management of the Business Area - managing the financial performance of the designated business area, including budgeting, forecasting, and cost control. The role involves monitoring profitability, identifying opportunities for growth or efficiency, negotiating contract terms, and ensuring that revenue and margin targets are consistently met.
About You
We are looking for a hands-on, adaptable professional who thrives in both technical and commercial settings. You’ll need:
Proven Account Management experience within the Process or Primary Metals Industry
Strong commitment to safe work practices with the ability to identify and manage hazards
Technical experience with boilers, cooling towers, and laboratory analysis
A self-starter who can manage and prioritise their own workload with minimal supervision
Comfortable performing repetitive tasks as required, with consistent attention to detail
Excellent verbal communication skills and the ability to liaise effectively with customers
Willingness and ability to travel as part of the role
Possession of a current driver’s license
Preferably based in Whyalla, South Australia or willing to relocate nearby
A degree in Chemistry or Science would be highly regarded
About Solenis
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.
Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 Best Managed Company.
For more information about Solenis, please visit www.solenis.com
Why join Solenis?
At Solenis, we understand that our greatest asset is our people, and we invest in your success. You will enjoy a base salary plus competitive sales incentive plan, be provided with a company vehicle, mobile phone and laptop. Opportunities to access further learning and development and partake in global health and wellbeing initiatives. You will be joining a diverse workforce that is passionate about solving complex challenges.
Ready to make a tangible impact? Apply today!
Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer.
