National Technical Specialist

Description
An exciting opportunity for a National Technical Specialist to join our growing team in a fast-paced environment leading Australia & New Zealand automotive industry. This is a unique opportunity where you will manage and support service activities nationally while building strong relationships with our dealer network, direct-to-consumer clients, and internal teams.
Responsibilities but not limited to:
• Escalate product issues and develop solutions to resolve supply challenges.
• Manage the loan tool program and support recalls, warranty cases, and safety campaigns.
• Collaborate with teams to process warranty claims and resolve dealer/fleet/third party supplier service complaints.
• Support service operations for GMSV and Cadillac NZ, including diagnostic assistance - where required.
• Maintain compliance with GM processes, service policies, and environmental standards.
What We're Looking For:
• Industry-qualified trade-certified mechanical engineer.
• Minimum 5 years of experience in automotive aftersales operations, preferably with a vehicle manufacturer.
• Proficiency in IT diagnostic software and tools.
• Strong communication, negotiation, and problem-solving skills.
• Customer-focused with the ability to build relationships across all levels.
• Valid driver's license.
Preferred Qualifications
• Tertiary qualification in Business, Engineering, or a related discipline.
• Experience in sales/marketing or aftersales with a major vehicle brand.
Why Join Us?
At General Motors, we value diversity, safety, and environmental responsibility. We offer a dynamic work environment, opportunities for growth, and the chance to work with an iconic brand shaping the future of mobility.
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.
Locally, we're a business with national reach and a proud, rich automotive history, and we've got the exciting opportunity to represent GM's ongoing presence in New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there's plenty to look forward to.
How to Apply
If you're looking for a new challenge, submit your resume and cover letter via the 'Apply' button.
Join us and drive your career forward with General Motors!
Additional Description
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.