ITS Project Manager

Join Infoxchange and help bring our mission of Technology for Social Justice to life. This Full time Permanent role is based in Melbourne, Victoria and offers the opportunity to make a real impact.

A bit about us

Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for over 35 years.

We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health, disability as well as supporting families, women and young people, and First Nations communities.

Our products and services are used by 38,000+ community and government services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

We are Australia’s leading technology not-for-profit dedicated to using digital tools and systems to improve the lives of people experiencing disadvantage and the organisations that support them.

Our culture

Our Values – Commitment, Inclusion, Collaboration, Innovation and Accountability, are our core beliefs and act as our guiding principles, in alignment with ‘The IX Way’. They provide us with purpose and direction and set the tone for our everyday interactions with each other, our customers, our partners and our wider stakeholders.

We’re proud to be Great Place to Work® certified for the second year in a row, and even more thrilled to be named one of the Best Workplaces for Women, a
testament to our inclusive, values-led culture.

At Infoxchange we are dedicated to fostering an inclusive, fair, and supportive environment where everyone can authentically be themselves. Over 95% of our employees agree that we treat everyone fairly, regardless of sexual orientation, race, or gender, and believe that diversity and respect are fundamental to our core values.

About the role

An exciting opportunity for an experienced IT Project Manager with a focus on Microsoft M365, Infrastructure on-prem and Azure and network, to lead projects delivering Managed Support Services to diverse NFP and community sector clients. 

You will: 

• Project manage the end-to-end management of technology transition projects for the customers.
• Oversee the configuration, migration, and implementation of Microsoft 365 services, SharePoint, Teams, and telephony systems. 
• Manage the planning, execution, and upgrade of network infrastructure to ensure seamless connectivity and support for all technology operations. 
• Act as the main point of contact between internal teams, clients, and vendors, providing updates and ensuring smooth communication throughout project lifecycles. 
• Identify potential risks and challenges in projects, proactively addressing them to ensure timely and successful delivery. 
• Ensure all projects meet quality standards and client expectations by conducting thorough testing and validation processes.
  

About You:

To succeed in this role at Infoxchange, you will demonstrate: 

• A track record of successful project management, ideally delivered in the NFP, community or IT Sectors 
• Experience planning and managing technology projects, such as network builds, office relocations, teams’ telephony rollout, security uplift, usecure deployment and configuration and cloud migration. 
• Practical knowledge of project management methodologies and experience creating and maintaining project plans and schedules 
• Knowledge of and experience working with information project management frameworks, Prince2. PMBOK etc.
• Demonstrated ability to manage project scope, change and risk
• Demonstrated stakeholder management, requirements gathering and negotiation skills
• Tertiary qualifications, relevant to the position 

Why join us

• Be part of an award-winning, inclusive team, the IX Crew, where your work drives real social impact and your growth is supported.

• Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au).

We’re passionate about taking care of our IX Crew, so working with us means that you will also enjoy:

• Hybrid working environment with flexible working hours and purposeful connection
• Additional leave provisions including paid parental leave supplement and annual leave loading
• Strong wellbeing focus, including cultural swap days, wellbeing support and year-round health and wellbeing initiatives
• Benefits for new parents
• Great learning and development opportunities with unlimited access to LinkedIn Learning
• IXcel our employee reward and recognition program
• Access to Sonder, our wellbeing partner for mental health, medical and safety for you and your family members

All applicants must be willing to undergo a police check as a condition of employment with Infoxchange. Applicants for this role must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions. 

Read more about Infoxchange in our annual report at www.infoxchange.org