ITAM Specialist

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Team:
Come join the ITAM Content Management team that is committed to deliver customers across the globe with one single platform to manage all their IT Assets. A key requirement to support effective IT Asset Management is to normalize hardware and software discovery data and reconcile them towards an effective management of IT assets. These require a comprehensive library of hardware and software models from major manufacturers, as well as normalization rules. We are building a team to manage this content service, a critical component of our IT Asset Management solution.
Role
You will be working on building and enhancing the content services, an integral part of our ITAM product that enables our customers to manager all IT assets and provides compliance position.
What you get to do in this role:

• Research on various Hardware Vendors, products, models and related content from the industry towards creating the required content library for our ITAM normalization service.
• Transform the discovery data of End User, Data Centre & Network devices into actionable information which can be used for asset reconciliation, chargeback, license management and ensure the quality and correctness.
• Mentor and lead a team of data analysts in researching of market information for various IT Hardware in the public domain, and normalize them into our content databases
• Provide trainings to other members of the team in your areas of expertise
• Interact with major publishers/manufacturers via various channels towards understanding their licensing models, product releases etc.
• Work with product management and engineering team to design and implement the content service modules.
• Design and build, manual and automated systems to keep the content data up-to-date where required.
• Provide your inputs to Infrastructure team on various automation and infrastructure opportunities
• Provide technical solutions for various challenges of managing content data, including development of tools & minor applications
• Design and implement, processes and controls, to maintain and publish new content
• Create and maintain ITAM content related process documents, project and knowledgebase related documentation
• Support customer issue resolutions including interaction with customers and/or other internal teams where necessary

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 4 to 7 years of experience in IT Asset Management (Hardware and/or Software)
• Working knowledge of HAM Pro, CMDB & ITAM tools like ServiceNow, Freshservice, Combodo -ITOP, BDNA, SNOW, FlexNet, SCCM, etc.
• Knowledge of various Hardware CI classes and Vendors like Cisco, Dell, HP, Lenovo etc.
• Implementation of CMDB stand-up projects is a big plus.
• Candidate should have knowledge in hardware end user devices, data centre devices, network devices. Experience in ITAM industry with management of hardware assets for internal or external customers.
• Understanding hardware products, models, lifecycles of various manufacturers & different hardware types as per United Nations Standard Products and Services Codes (UNSPSC).
• Knowledge of scripting to gather information using tools like SCCM is a big plus
• Experience in driving projects independently. Strong communication and inter-personnel skills
• Should have an eye for the details. Able to adapt to a highly research based environment that moves in a very aggressive pace
• Content related: Any experience working in a Data Content based project is a big plus
• Should have passion for researching and providing solutions for various challenges.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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