IT Systems & Support Specialist – Own Internal IT Support, Systems & Delivery Across the Business
Location: Melbourne CBD (Full-Time | 5 Days In-Office)
Salary: $80,000 – $85,000 + Super
Reporting To: Head of Infrastructure and Cybersecurity
Join Australia's #1 Property Investment Group
At Freedom Property Investors, we’re on a mission to help busy, everyday Australians build wealth safely through property. With over 10,000 members served, 300+ full-time team members, and 2,000+ five-star Google reviews, we pride ourselves on being the industry leaders in investment-grade property. We’re now looking for a highly capable IT Systems & Support Specialist to join our Melbourne HQ team. In this hands-on role, you’ll take full ownership of all internal IT systems support — from daily troubleshooting and onboarding to device management, user setup, cloud configurations, AV, and hardware optimisation. You’ll be the go-to person for the systems that keep our business running.
About the Role
This is not a help desk role — this is an ownership role. You’ll be responsible for all Level 1 and 2 internal IT support across the company, including:
Desktop, hardware, and endpoint troubleshooting
Google Workspace, Microsoft 365, Azure AD and Intune admin
PowerShell scripting and process automation
Staff onboarding/offboarding and device lifecycle
AV support, security best practice, and documentation
- Full hardware walkthrough and optimisation across all desks, TVs, meeting rooms, and common areas
- Liaison with building management and third-party vendors
- This is a full-time, in-office role based in our Melbourne CBD headquarters — 5 days a week. You’ll work closely with department leaders and users of all levels. You’ll be expected to not just maintain the environment — but improve it.
What You’ll Be Doing
Deliver hands-on Level 1 and Level 2 support across desktop, software, and network
Troubleshoot both Mac and Windows environments
Maintain and administer user accounts via Azure AD, M365, Intune, and Google Workspace
Write and run scripts using PowerShell and GAM for user and system automation
Set up and decommission user accounts, devices, and licenses
Support onboarding and offboarding of team members, including equipment prep and orientation
Conduct a full office-wide hardware and device review — desks, docks, TVs, AV, cords, and peripherals — and implement best practice setup standards
Maintain and proactively monitor all office hardware setups to ensure standards are sustained
Manage and support Logitech-based meeting room AV setups
Monitor and uphold BYOD policies and basic endpoint security standards
Work with third-party vendors on escalations, licensing, and purchasing
Maintain IT documentation — user guides, setup checklists, FAQ, systems config
Support ongoing IT projects, upgrades, and system improvements
Act as point of contact for building-related IT infrastructure (network cabling, AV, Wi-Fi, etc.)
What You’ll Need
5+ years in Level 2 desktop or internal IT support roles
Strong experience across Windows, MacOS, and Google Workspace
Proven knowledge of Microsoft 365, Azure AD, Intune, and Autopilot
Experience scripting and automating with PowerShell and GAM
Hands-on experience setting up and managing hardware across a commercial office (desks, docks, TVs, AV)
Comfortable managing internal IT support in a BYOD and hybrid tech environment
Solid documentation skills — checklists, runbooks, basic user guides
Excellent communication and support skills across all user levels
Personally accountable — takes ownership and solves problems
Coachable and open to feedback — always improving
Highly organised, with strong task follow-through and time management
Comfortable working in a fast-paced, high-expectation culture
ITIL Foundation and relevant certifications preferred
Do Not Apply If…
You’re only comfortable supporting a single system or OS
You prefer ticket-based service desks and siloed support
You don’t want to be in the office daily — this is a full-time, in-office Melbourne HQ role
You avoid documentation or hands-on work
You’re not comfortable solving issues independently and proactively
Your Scorecard (KPIs)
Resolution Time – Support issues acknowledged within 1 hour and resolved within agreed timelines
System Uptime – AV, Wi-Fi, login and endpoint availability above 99.9%
Onboarding Delivery – Setup completed with all accounts, access, and gear ready day 1
Hardware Standardisation – All desks, meeting rooms, and AV setups optimised and maintained to best practice
Documentation – All key systems and processes documented and accessible
User Satisfaction – Team feedback indicates confidence in internal IT support
What You’ll Get
💰 $80K–$85K base + super
📦 Full ownership of internal IT systems, support, and onboarding
🏢 Full-time, 5-days-a-week in-office role at our Melbourne CBD HQ — no remote/hybrid
How to Apply:
Submit your CV and a short cover letter detailing your internal IT support experience. Shortlisted candidates will be contacted directly.
