Company :
Hastings Deering (Australia) Ltd
About the Role:
We are searching for an IT Support Analyst (Level 1) to join our award-winning Sime IT branch in Acacia Ridge, QLD in a permanent fulltime position.
Reporting to the Manager-Technology Customer Services, the IT Support Analyst's primary responsibility will be to provide quality IT Desktop support services on a daily basis for all Sime users in conjunction with other IT functions which include providing application support, ticket management and administration activities.
Key Responsibilities:
- Monitor & prioritise the Service Desk ticketing system for tickets assigned to the queue, whilst responding quickly and effectively to requests received through the IT Service Desk and via escalations from management
- Provide phone support and resolve our customer’s problems and provide remote troubleshooting support on desktop issues
- Document all reported incidents through ITIL practices
- Resolve issues for Level 1 Support and provide equipment and software support where it is part of the service desk remit e.g. mobile phones, tables, phone system, meeting rooms, printers
Why Sime?
With a strong presence in the industrial, motors, Aerospace, insurance and logistics sectors Sime is a partner of choice for some of the most renowned brands including but not limited to BMW, Volvo, Porsche, Jaguar and Caterpillar.
With operations in 18 countries across Asia Pacific over the past 100 years, we continue to grow, delivering sustainable value to our stakeholders through operational excellence, high-performance standards and good corporate governance.
You will have access to:
- Opportunities for training, mentorship, and career development specific to your role.
- Competitive remuneration package and annual salary reviews.
- A supportive, diverse, and inclusive team spread across Australia and internationally.
- Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
- Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
- Employee discounts, rewards, and incentive programs.
- Paid parental leave options
- Salary continuance insurance
About You:
You will have solid experience working in a customer-orientated IT Support Analyst Level 1 role, along with exceptional stakeholder engagement and communication skills. You are solutions-focused, a self-starter with the ability to work unsupervised along with a high degree of initiative.
Our ideal candidate will have a sound knowledge of MS Windows 10, MS Office 365, O365 Admin Console, VPN, Intune and/or Network Connectivity fundamentals.
If you also have experience working within a similar Level 1 helpdesk role, Tertiary Qualifications in IT, along with exposure to MS Dynamics AX and Warehouse Management Systems (SCALE) your application will be highly regarded!
How to apply:
To Apply: Hit the 'Apply Now' button
Enquiries: Please call 1300 071 618
Contact person: Victoria Faure-Evrard | Senior Talent Acquisition Partner | [email protected]
