Provide Level 1 and Level 2 IT support across productivity tools, identity systems, hardware, and networks. Assist employees with corporate AI tools, prompt engineering, AI documentation, and usage guardrails. Identify repetitive support tasks and build automated workflows, chatbots, and shortcuts using AI and automation platforms. Monitor systems and analyze ticket trends to identify opportunities for improved efficiency.
Kogan.com is a pioneer of Australian eCommerce. Our vision is to leverage and build technology to deliver personalised, innovating and fast customer experiences and whilst doing so being pragmatic with our solutions, scalable with our architecture, strong with our quality and not being afraid to fail quickly.
We are looking for a tech-savvy, forward-thinking IT Support Intern who wants to do more than just traditional helpdesk work. In this role, you will bridge the gap between traditional IT triage and cutting-edge AI utility. You will be responsible for keeping our team connected while actively finding ways to use AI tools, LLMs, and intelligent workflows to automate repititve work and make our internal IT team support our customers faster, and more efficient.
What you'll do:
Next-Gen IT Support: Provide Level 1 & 2 IT support to the Kogan team across Office 365, Google Workspace, Azure/Active Directory, hardware, and networks—but with an AI-first mindset.
AI Support & Guardrails: Help internal team members troubleshoot and optimize their use of corporate AI tools (like Copilot, ChatGPT Enterprise, and internal LLM interfaces).
Smart Automation: Work closely with our Systems Administrators to identify repetitive IT tickets and build automated workflows, shortcuts, and AI-driven chatbots to self-resolve common issues.
- Prompt Engineering & Enablement: Assist in building and maintaining internal prompt libraries and AI documentation to help different departments utilize AI effectively and securely.
- Data & System Maintenance: Help monitor IT systems and use basic data visualization tools to track ticket trends, keeping an eye out for patterns that are ripe for automation.
What you'll need:
- The Go-To Tech Person: You’re the person your friends and family call when their tech breaks. You love building computers, messing around with networks, or digging into software settings.
- AI Enthusiast: You don’t just use AI to write emails; you understand how LLMs work, you enjoy experimenting with prompt engineering, and you’ve played around with tools like Zapier, Make.com, Power Automate, or OpenAI APIs.
- Problem Solver & Analytical Thinker: You look at a repetitive problem and think, "How can I write a script or build an automation so I never have to do this manually again?"
- Keep it Real Communication: Excellent verbal and written communication. You can explain a technical solution to a non-technical person without using confusing jargon.
- Education: Currently studying or recently graduated with a degree/diploma in Information Technology, Computer Science, Data Analytics, or a related field.
Why Kogan.com?
- Our culture is unlike anywhere else and regardless of where you are in your career journey, we empower you to do your best work and have a big impact. Check us out https://devblog.kogan.com/ & https://goodteams.app/teams/kogan.com.
- Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future.
- Your role has a lot of ownership, autonomy and little red tape. You’ll be empowered to achieve positive outcomes and your work will have a real impact.
- You’ll be at the forefront of the eCommerce industry and be part of a company that are the Pioneers of eCommerce in Australia.
- Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ.
- Learning budget of $1000.
- A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!
To find out more about how we work, our tech stack, processes and company culture, visit https://careers.kogan.com and https://devblog.kogan.com
Kogan.com Melbourne, Victoria, AUS Office
139 Gladstone Street, Melbourne, Victoria, Australia, 3205
Kogan.com Melbourne, Victoria, AUS Office
Melbourne, Australia
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