IT Services Specialist

Come shape the future of education with us.

At Compass, we’re on a mission to transform the school day—for everyone. From staff and students to families and administrators, we build smart, seamless technology that empowers people to focus on what really matters: learning, growing, and thriving.

That mission has fuelled our growth into a global scale-up, now supporting over 5,000 schools across 3 countries. Backed by a team of 260+ passionate professionals, our all-in-one school management platform is redefining how education communities connect, communicate, and operate.

We’re looking for a talented IT Services Specialist to help us ensure the seamless operation of our IT Services desk and office infrastructure.

About the Role & Team

In the position of IT Services Specialist, you will collaborate closely with key internal departments, where you will be instrumental in optimising our systems and processes to supercharge how teams work.

What you’ll do:

• Optimise and manage office IT services, including WiFi, Ethernet, phone servers, internet connectivity, cameras, and door management systems to ensure reliable connectivity & performance for our teams. 
• Oversee device management and the asset lifecycle for our employees, including laptop ordering, provisioning and storing, ensuring timely setup, deployment & disposal.
• Coordinate Compass’ IT service desk responsibilities to ensure timely and effective support for end-user issues and requests.
• Collaborate with the Technology team to continuously improve the organisation's security posture.
• Manage relationships with external vendors and service providers, ensuring quality of service delivery and compliance with service level agreements.
• Listen attentively to employee inquiries and proactively resolving issues, ensuring minimal disruption to their workflow.
• Oversee software licences and ensure compliance with licensing agreements. 
• Provide hands-on technical support and troubleshooting assistance for IT-related issues, when needed.
• Keep up-to-date with the latest industry trends, technologies, and best practices, and provide recommendations for improving IT services and infrastructure.

About You

To be successful in this role you will have:

• 3+ years of hands-on professional experience in a help desk or front-line technical troubleshooting role, or similar, previous experience working in a school setting is highly advantageous.
• Strong knowledge of provisioning and supporting laptops, desktops, and mobile devices.
• Comprehensive knowledge of office IT services, including networking, phone systems, and security systems.
• Strong analytical and problem-solving abilities, with the ability to handle complex IT issues.
• Excellent written, verbal and interpersonal communication skills, with the ability to collaborate effectively with cross-functional teams.
• An eagerness to learn, a high level of initiative, and proactive nature.

What’s in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
• A hybrid working environment - working from our Head Office in Hawthorn.
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers.
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

It is a really exciting time to join Compass. We are growing and need people who want to grow with us. 

We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• A valid Employee Working With Children Check & National Police Check.
• A valid Driver’s License.
• Verification of unrestricted work rights in Australia, e.g. citizenship, passport, or birth certificate.