IT Process Consultant

About Accenture 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 801,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Join Accenture and help transform leading organisations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture and make delivering innovative work part of your extraordinary career. 

  

Job Description: 

Join Accenture’s Service Management excellence team to help design, deliver and support service management process, architecture and technologies. The successful candidate will leverage business effectiveness skills such as service management strategy, operating model, process maturity assessment and defining roadmap for process and tool implementation. This position will vary in the scope of project responsibilities; however generally this position will focus on delivering solutions such as but not limited to Service Management Architecture and Planning; Service Optimisation; Service Integration and Management; and ITIL process assessment, design and implementation.

Key Requirements:

• Minimum 3 years’ experience in service management transformation consulting and delivery

• Experience in service management process design and implementation

• Experience or knowledge of service management operating model design and implementation

• Experience or knowledge of service management tool strategy, architecture, design and implementation

• Experience or knowledge of software asset management

• Experience or knowledge of service management automation and AIOps

• Experience or knowledge of service operations review and stabilisation

• Service integration and management (SIAM) operating model, process design and tool implementation

• Experience or knowledge of service catalogue design and implementation

• Experience or knowledge of service desk transformation and service delivery

Supplementary requirements:

• Minimum Bachelor's degree or equivalent vocational qualifications

• Experience with service management toolsets such as ServiceNow, BMC, Splunk, JIRA, Solarwinds

• Ability to articulate design, operational and technical issues to both technical and non-technical audiences

• Ability to express complex concepts, issues and ideas into various media including proposals, presentations, documentation, operating models and process designs

• Ability to meet travel requirements, when applicable

• Experience with ITIL oriented (operational or service management) tools – service desk, change, availability, and/or monitoring

• Experience or knowledge of Cloud FinOps, Cloud Bill Analysis and Cost Optimisation

• Highly prefer candidates with relevant industry or technology certifications: ITIL4, SRE, COBIT, ServiceNow, BMC and Cloud (AWS, Azure, Google)

• Desire to work in an information systems environment.

• Excellent communication (written and oral) and interpersonal skills.

• Excellent leadership and management skills.

• Proven success in contributing to a team-oriented environment

• Proven ability to work creatively and analytically in a problem-solving environment

• Desire to work in an information systems environment

• Excellent leadership, communication (written and oral) and interpersonal skills

• Ability to manage multiple engagements and conflicting priorities

Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction 

We are a WORK180 Endorsed Employer, to see our benefits and policies click here. 

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below. 

Progressive Employee Benefits – Australia 

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

 

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

 

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.

 

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