About Us:
We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.
We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.
About The Role:
As a member of the IT Operations team, you will be entrusted with providing exceptional technical support for our end users while serving as a technical resource for the team. Reporting directly to the IT Operations Manager, you will have direct impact in establishing first-class global support, elevating IT operational processes, as well as fostering positive relationships with functional stakeholders. The primary focus of this role outside of technical support will include, but not be limited to, improving efficiencies in critical areas such as IT policies, IT governance, and IT compliance.
What You'll Achieve:
- Regional IT Support Leadership: Own comprehensive IT support services across global regions, with primary emphasis on JPAC operations. The position requires demonstrated ability to establish service excellence benchmarks, facilitate effective end-user engagement, and enhance self-service capabilities.
- User lifecycle management: Oversee and enhance user provisioning workflows throughout the employee journey, ensuring seamless transitions while maintaining alignment with IT security protocols.
- Asset lifecycle management: Oversee end-to-end hardware asset administration, including coordinating procurement activities with global teams, maintaining accurate inventory records, and strategically planning equipment acquisitions.
- Strategic IT Program Development: Collaborate with cross-functional teams to enhance internal IT initiatives, including streamlining onboarding processes and implementing effective technical solutions to optimize operational efficiency.
Skills You'll Need to Bring:
- Expertly drive diverse IT operations with strong independent judgment and decision-making. Demonstrate exceptional self-direction and proactively apply structured problem-solving methodologies like ITIL to consistently deliver results.
- Command deep expertise across SaaS productivity tools (e.g. OKTA, Workday, Google, Microsoft, Slack) and device management tools (e.g. Kandji, InTune, Fleet), with proven ability to optimize their implementation and usage.
- Possess expert-level troubleshooting capabilities for hardware and software in macOS environments, with proven mastery in resolving complex issues across iOS and Android mobile platforms.
- Have a solid foundation in IT compliance and security protocols. Document and maintain standard operating procedures and how-to guides for our team's Notion resource library.
- Have a service-oriented mindset through effective communication, addressing stakeholder needs, building strong relationships, and adapting to changing priorities—all while delivering high-quality IT solutions.
- Proactively seek opportunities for process improvement. Add value to the team by fostering a collaborative environment, inspiring peers, mentoring junior members, and contributing ideas to implement automation and zero-touch workflows.
- Excel at bridging cultural differences and navigating diverse business practices across Asia-Pacific regions, consistently delivering clear and impactful communication with all stakeholders, both internal and external.
- Flexibility to travel to different offices throughout the JPAC region is required.
Nice to Haves:
- Native-level fluency in Japanese.
- Experience managing IT projects using agile, scrum or other similar principles.
- Intermediate scripting skills (Bash, PowerShell, Python, GoLang).
- Intermediate proficiency with Notion.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below.
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