Provide technical assistance and support to employees, manage IT inventory, troubleshoot hardware and software, and ensure effective communication.
monday.com is looking for an IT Help Desk as a part of the global IT team, supporting the Sydney office employees locally and a total of 2500+ internal users globally, providing technical assistance and support to monday.com employees regarding computers, hardware, software, and events on a global scale.
Take care of everything from configuration, to control and maintenance, troubleshooting, and monitoring, and maintaining an active inventory of all IT assets using the newest technology for device management services.
- 2+ years of proven working experience in help desk and IT supporting 200+ users
- Excellent ability to install, administer and troubleshoot computer hardware, and software (Mac OS X- big advantage)
- Experience with G-suite / Microsoft Office 365
- Experience with Okta
- Customer service oriented, strong communication skills, and ability to thrive under pressure
- Excellent analytical and problem-solving skills with attention to details
- Advanced troubleshooting and multi-tasking skills
- Knowledge in JAMF - advantage
- Experience with video conference systems
- Excellent written and verbal communication skills in English
Top Skills
Google Suite
JAMF
Mac Os X
Microsoft Office 365
Okta
Video Conference Systems
monday.com Melbourne, Victoria, AUS Office
monday.com Melbourne Office
180 Flinders St. , Melbourne, VIC, Australia, 3000
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