The IT Help Desk role involves providing technical assistance, configuring equipment, troubleshooting problems, and supporting global employees with IT issues.
Description
About The Role
Requirements
Social Title
Social Description
None
Our Team
None
Position Type
None
About The Team (Internal)
None
Internal requirements
None
monday.com is looking for an IT Help Desk as a part of the global IT team, supporting the Sydney office employees locally and a total of 2500+ internal users globally, providing technical assistance and support to monday.com employees regarding computers, hardware, software, and events on a global scale.
Take care of everything from configuration, to control and maintenance, troubleshooting, and monitoring, and maintaining an active inventory of all IT assets using the newest technology for device management services.
About The Role
- Provide 1st level support to all monday.com employees around the world.
- Respond to IT support tickets, and troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remotely.
- Support internal users in order to solve problems related to their workstations.
- Willing to support internal users in order to solve problems related to their workstations.
- Configure, install, and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals.
- Work with A/V conferencing systems to support internal/external meetings or company events as needed.
- Provide basic network assistance LAN, Wireless, and VPN.
Requirements
- 2+ years of proven working experience in help desk and IT supporting 200+ users
- Excellent ability to install, administer and troubleshoot computer hardware, and software (Mac OS X- big advantage)
- Experience with G-suite / Microsoft Office 365
- Experience with Okta
- Customer service oriented, strong communication skills, and ability to thrive under pressure
- Excellent analytical and problem-solving skills with attention to details
- Advanced troubleshooting and multi-tasking skills
- Knowledge in JAMF - advantage
- Experience with video conference systems
- Excellent written and verbal communication skills in English
Social Title
IT Help Desk
Social Description
None
Our Team
None
Position Type
None
About The Team (Internal)
None
Internal requirements
None
Top Skills
Google Suite
JAMF
Mac Os X
Microsoft Office 365
Okta
monday.com Melbourne, Victoria, AUS Office
180 Flinders St. , Melbourne, VIC, Australia, 3000
Similar Jobs at monday.com
Productivity • Sales • Software
The Regional Legal Counsel advises various company departments, manages agreements to ensure compliance, and provides legal support on local employment law issues, while collaborating internationally.
Top Skills:
Legal ExperienceLocal Employment LawPrivacy AspectsProcurement AgreementsSaas Agreements
Productivity • Sales • Software
The Marketing Operations Manager will strategize, optimize processes, and manage operational tasks for the APJ marketing team, ensuring effective alignment between marketing and sales.
Top Skills:
ExcelGoogle SheetsHubspotLookerMarketoPardotPower BISalesforceSQLTableau
Productivity • Sales • Software
Manage corporate travel and procurement operations across the APJ region, liaising with global teams, negotiating rates, and ensuring compliance with policies.
Top Skills:
Excel
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
