IT Desktop Support Specialist
Sydney, Australia
Hybrid Schedule (M/F remote, T/W/TH in-office)
At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats, including CTV, online video, display, and audio. Our tech fuels billions of transactions per day!
At Magnite, we are committed to providing top-tier IT support to ensure our employees can perform at their best. We are looking for a motivated junior-level IT Desktop Support Specialist in the APAC region to join our team and assist with maintaining and supporting our IT infrastructure and employees. If you have a passion for technology, problem-solving, and customer service, we encourage you to apply.
In this role you will:
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Provide first-line technical support to employees across Windows and Mac platforms.
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Assist with computer hardware and software troubleshooting, resolving issues or escalating when necessary.
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Support IT systems, including Active Directory (AD), Single Sign-On (SSO), Google, and other relevant user management platforms.
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Manage endpoint devices using tools like Jamf and Desktop Central.
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Set up and configure user workstations, including laptops, monitors, and peripherals.
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Respond to help desk tickets and document resolutions within our ticketing system.
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Assist in maintaining video conferencing systems and troubleshooting connectivity issues.
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Support printers, scanners, and other office IT equipment.
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Monitor and analyze support trends to improve IT efficiency.
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Assist in onboarding and training new employees on IT tools and best practices.
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Maintain IT documentation and contribute to process improvements.
We’re looking for someone with:
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Associate degree or equivalent experience in IT-related fields preferred.
Certifications: CompTIA A+, Microsoft MTA, Google or Jamf certifications preferred. -
1-2 years of IT support or help desk experience preferred.
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A basic understanding of a Windows and Mac operating systems
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A basic understanding of common networking protocols (e.g., TCP/IP, DNS, DHCP).
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Familiarity with Active Directory and user account management.
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Exposure to IT security principles and best practices.
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Ability to work effectively in a team and provide excellent customer service.
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Strong troubleshooting skills and attention to detail.
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Willingness to learn and adapt in a fast paced environment.
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Experience with ticketing systems like Jira or ServiceNow.
Comprehensive Perks and Benefits:
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Holiday Breaks, Summer Fridays, and Quarterly Mental Health Days
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Equity and Employee Stock Purchase Plan
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Family-Focused Benefits and Parental Leave
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Cell Phone Subsidy
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Fitness and Wellness Reimbursement
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Weekly Lunch Allowance
Company Culture:
We believe collaboration is essential to success. Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.
Magnite Invests in You:
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Career Development Initiatives and a Career Growth Framework
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Culture and Inclusion Programs
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Bonusly Peer-to-Peer Recognition Program
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Community Service and Volunteer Events
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Company-Matched Charitable Contributions
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Wellness Coach and Mental Health Support
About Us
The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile-high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.
Our Commitment: We aim to incorporate a wide range of voices into our Magnite culture, cultivating an environment where employees feel welcomed, cared for, and encouraged to freely share ideas. We are committed to employee growth, collaboration, inclusion, and innovation. We invest in Magnite’s local communities. We seek talent from all backgrounds to champion corporate values of seeing the big picture and being catalysts of change.
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