IT and Infrastructure Ops specialist

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**This is iPECS Position**
About this opportunity:
We are looking for an IT & Infrastructure Operations Specialist to support and optimize our IT infrastructure and business systems as the company continues its transition toward cloud-based and platform-driven operations. This role focuses on hands-on IT and infrastructure support while expanding into business system operations and process optimization. The position works closely with Ericsson's IT teams and internal business stakeholders to ensure stable, efficient, and scalable operations. This position will report to the Common team leader and be part of 'Business Operations' Division.
What you will do:

• IT & Infrastructure Operations
  • Provide hands-on support for local IT infrastructure, end-user systems, networks, and security compliance
  • Act as the primary local point of contact coordinating with Global IT teams
  • Manage IT assets, access control, and system lifecycle processes
  • Ensure system availability, data protection, and business continuity
• Business Systems Support
  • Support enterprise and SaaS tools such as ERP, CRM, and collaboration platforms
  • Troubleshoot system issues impacting daily business operations
  • Maintain system documentation, configurations, and operational guidelines
• Process Documentation & Optimization
  • Analyze and document business workflows across Sales, Operations, Manufacturing, and Finance
  • Create As-Is process maps, SOPs, and handoff definitions
  • Identify inefficiencies, manual work, and improvement opportunities
  • Support implementation of standardized and automated workflows
• Cross-functional Project Support
  • Participate in internal transformation initiatives (e.g., Quote-to-Cash projects)
  • Coordinate with stakeholders to gather requirements and track execution
  • Support change management and user adoption activities

Requirements and Qualifications

• 5+ years of experience in IT operations, infrastructure, or business systems support
• Solid understanding of IT infrastructure, cloud/SaaS environments, and enterprise systems
• Strong analytical and process-oriented mindset
• Ability to work independently and take ownership as an individual specialist
• Strong communication skills to collaborate with cross-functional teams
• Ability to evaluate, configure, and support extensions, add-ins, or integrations for web-based applications to improve operational efficiency

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Korea (the Republic of) (KR) || Seoul
Req ID: 779595