Supports internal sales for Power Quality services by managing customer enquiries, preparing and following up quotations, progressing opportunities in Salesforce, coordinating technical and commercial details, and maintaining accurate records across Salesforce, SAP, SharePoint, and other systems. The role collaborates with sales, service, field, and contract teams, ensures compliance with commercial processes, and contributes to improved quotation quality and customer experience.
Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.”
What you’ll do:
If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to Internal Sales Representative in Eaton’s Electrical Business, based in Australia. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are — it’s in our values, part of our vision, and our clearly defined aspirational goals.
- Provide responsive, accurate and commercially focused quotation support for Power Quality service and maintenance activities. Manage customer enquiries and sales opportunities from initial request through quotation, follow-up and handover, while maintaining quality records and coordinating with internal stakeholders. The role supports revenue growth, customer satisfaction and reliable service delivery.
- Customer support: Act as a key internal contact for service enquiries; clarify requirements, provide timely updates and maintain strong customer, partner and stakeholder relationships.
- Quotations and proposals: Prepare, issue and follow up accurate quotations and standard service offers using approved pricing, labour, parts, freight, surcharges, scope and commercial terms. Review service reports, purchase orders and supporting information before quoting or handover.
- Opportunity and order progression: Create and maintain assigned Salesforce opportunities from enquiry through quotation, follow-up, conversion or closure. Record next actions, values, dates, customer feedback and loss reasons, and complete accurate handovers for successful orders.
- Commercial and technical coordination: Coordinate with Sales, Service Operations, Field Service, Technical Support and Contract Administration to confirm scope, parts, labour, site details and operational requirements. Escalate non-standard, complex, high-value or higher-risk opportunities.
- Systems and compliance: Maintain accurate customer, quotation, opportunity, order, asset and supporting records in Salesforce, SAP, SharePoint and other approved systems. Follow delegated authority, company policy, legal, ethical and commercial requirements.
- Knowledge and improvement: Build practical knowledge of Eaton Power Quality products, services and supported systems. Participate in training and contribute ideas that improve quotation quality, turnaround time, customer experience and process consistency.
- Future cross-training: Undertake structured cross-training in selected service-contract administration activities when formally introduced, to provide cross-team backup coverage after training.
Qualifications:
- Experience in internal sales, customer service, sales coordination, service administration or a comparable commercial support role
- ERP experience (SAP & Salesforce preferred)
- Strong customer focus with clear, professional written and verbal communication.
- High attention to detail and confidence working with pricing, scope, commercial documents and data.
- Effective organisation, prioritisation and follow-through in a fast-paced environment.
- Commercial awareness, sound judgement and confidence to identify risk and escalate appropriately.
- Collaborative, dependable and able to work independently while contributing to team outcomes.
- Learning agility and willingness to build technical knowledge and cross-functional capability.
At Eaton, we don’t just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose
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