At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
We have an exciting opportunity to join our Implementation team in Moorabbin as an Internal Account Manager – Implementation. This tactical role focuses on supporting the successful implementation of efm’s new customers through the onboarding and hypercare phases.
Requirements
As an Internal Account Manager - Implementation you will be responsible for:
- Assisting the Implementation team in imbedding new accounts and providing remote customer training and support
- Hyper care new accounts, providing immediate and insightful feedback to stakeholders internally and externally
- Supporting and managing of the day-to-day movement of freight within your portfolio
- Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
- Reviewing and reporting on daily freight movements
- Resolving enquiries in a way that provides a no better experience
- Escalating priority issues when required relating to all aspects of your accounts
- Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers
What we're looking for:
- 2+ years experience in Customer Service
- Resilience, passion and ability to work at pace and under pressure
- Ability to navigate through complex issues and resolve with pace
- A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
- Strong written and verbal communication skills
- Sound computer knowledge including experience with Microsoft Office Suite
This is a fantastic opportunity to take the next step in your career at efm Logistics. You will be well supported through the transition to ensure you are set up for success.
Applications close EOB Wednesday 4th March 2026.
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