As an Integrations Associate, resolve seller integration issues, set up seller accounts, consult on automation capabilities, and support internal integration topics.
Founded in 2017, we're Europe's fastest-growing marketplace for refurbished products, active in 12 European countries, having surpassed €2Bn in GMV - all this while being profitable. With beautiful headquarters in Vienna, we have a remote-first culture and Refurbed’s 250 employees can also enjoy two months of workation per year. We’ve been recognized for three consecutive years as the Top DACH Employer by Kununu.
Our mission is to empower customers to buy products up to 40% cheaper while making a substantial impact on reducing CO2 emissions - Join us to make consumption more sustainable!
For our Supply department, we are looking for a tech-savvy problem solver who can bridge the gap between our sellers and our platform by setting up and maintaining seamless integrations.
WHO YOU ARE
- Experience in Technical Support, with a background in ecommerce, IT services, consulting.
- Proven track record working with commerce customers in Retail or B2B.
- Experienced in working with web APIs (HTTP/gRPC) and able to provide implementation guidance in line with our best practices.
- Skilled at explaining complex technical concepts in clear, simple terms for non-technical audiences.
- You demonstrate a strong security mindset and a deep understanding of the necessity and importance of safeguarding sensitive data.
- Strong analytical thinker with proven ability to troubleshoot and resolve issues effectively.
- Naturally curious, with a strong drive to understand how things work and a clear appreciation for the value of documentation.
- Proactive, hands-on mindset with a preference for action over discussion, and effective collaboration within fully remote teams.
WHAT YOU'LL DO
- You will independently resolve problems on existing seller automations/integrations
- Develop and maintain close relationships with sellers and integrators, increasing adoption and utilization of the refurbed platform
- Set up new seller accounts and help us improved the onboarding experience
- You will consult sellers about refurbed’s automations capabilities (CSV-feeds, integrators, custom API development) and help set these up
- You maintain and contribute to our Knowledgebase and Documentation
- You support internal teams with your deep integration and automation knowledge
WHY YOU WILL ENJOY WORKING WITH US:
Our Culture and Values:
- Decisions should be made based on facts and not by hierarchy levels? We sure think so!
- We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
- You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
- No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!
Personal & Professional Development:
- You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.
- We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
- We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.
Flexibility:
- We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
- We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
- You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops
…and much more! See https://careers.refurbed.com/ for further insights!
Top Skills
Csv
Grpc
HTTP
Web Apis
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