About SEEK
SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.
Life at SEEK
SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to Work in Technology (2021-2024). We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.
Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting.
Job DescriptionAbout the role
This is a great opportunity to join us an Inside Sales Account Executive! Reporting to Sales Manager, you will collaborate closely with the other Inside Sales Teams based in Melbourne and the Field Sales Teams across Australia.
In this role you will retain and grow our market share with new and existing clients across the Corporate Sector. Engaging with and managing your portfolio of clients through telephone, video and online channels, you will be measured on the retention and growth of revenue, client feedback and customer advocacy.
Responsibilities
- Question, objection handle and understand customer needs and challenges and provide tailored recommendations and overlay lens of driving retention, growth, addressing competitive threats.
- Effectively manage time and prioritize efforts based on revenue, relationship, aligned with channel pillars.
- Build consistent & ongoing connections at all levels within the customers business, build rapport, drive trust focused on retention. Documenting relationship in CRM.
- Be responsible for your client’s product and service experience with SEEK by helping to tailor their advertising and talent sourcing needs, resulting in high customer satisfaction.
- Proactively engage with customers through outreach, utilizing simple questions and desktop research to understand their needs.
- Uses basic internal/external data & insights to influence & generate personalised recommendations based on customer needs
- Achieve revenue and product growth budget each quarter.
Skills and experience
- Skilled in negotiation and objection handling, with the ability to reach mutually beneficial agreements through discussions with internal and external stakeholders, and effectively handle conflict and objections to ensure progress.
- Proficient in account and relationship management, with the ability to tier customers to determine the appropriate customer engagement framework, and demonstrated expertise in building customized, strong, and mutually beneficial relationships
- Effective communication skills, including the ability to use compelling arguments to gain commitment from others and to communicate and share business information through a structured narrative to connect, persuade, and sell to clients and stakeholders.
- Demonstrated ability to drive and achieve quarterly revenue and product growth targets.
- Knowledge of analysis, interpretation, and systems, with the ability to understand, interpret, and draw insights from data
- Fluent in using business systems such as Salesforce, CRM, PureCloud, and MS Office (Excel/PowerPoint).
- Ability to contribute to a positive team environment, supporting collective team goals
Permanent Perks
At SEEK we offer:
- Annual Performance Bonus Plan
- Support of flexible working, including a mix of office and work from home days depending on your role.
- Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
- Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
- The opportunity to work from anywhere for up to 4 weeks per financial year
- SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice
- Free income protection insurance
- Access to a wide range of discounts on things such as health insurance, fitness, food, travel, accommodation plus many more
- Frequent events including sports days, annual Christmas party, hackathon, and trivia
- Free kick-start breakfast every morning and fresh fruit available all day in our offices
- Casual dress – every day
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
For this role, only those candidates with the eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
