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Hi, we’re Jabra Hearing.
We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and affordable.
About us.
We’re a data-thirsty, outcomes-driven group that cares as deeply about our employees as we do our customers. We’re led by a diverse crew of enormously talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). The team at Jabra Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks.
About the role.
At Jabra Hearing, our mission isn’t just to deliver better hearing care, but to deliver it to more people. Our inside sales team is key to getting our hearing aids in the ears of people who need them, and we are looking to hire a remote Inbound Sales Associate to educate and build relationships with potential customers. This role reports directly to the Inbound Sales Manager.
What you’ll do.
- Complete inbound work in an omnichannel sales/support environment, with a focus on phone calls but also including live chats, customer tasks, emails, and other channels
- Actively contribute to the achievement of monthly sales targets by achieving and exceeding individual Sales and KPI targets
- Set the groundwork for building long-term customer relationships
- Engage and qualify prospects who have connected with the website
- Address customer questions about our product offerings
- Navigate our tools including Slack and Salesforce
- Gain expert knowledge of our products and sales tools contributing to their ongoing development
What you’ll bring.
- 1+ years of previous experience working in a high-volume call center environment or performing remote (phone/video) inside/outside sales
- Comfort working independently in a high-demand, high-touch sales environment
- Strong written and verbal communication skills; ability to read, write, speak, and comprehend English effectively to assist customers via phone, cases, real-time chats, and emails
- Experience with lead qualification and objection handling
- Familiarity with Salesforce, or a similar CRM, and understanding of basic sales performance metrics
- Ability to work a set schedule that aligns with business needs:
- Schedule A: Monday through Thursday 12pm - 8pm ET, Sunday 10am - 6pm ET
- Schedule B: Tuesday through Thursday 11am - 7pm ET, Friday 12pm - 8pm ET, Saturday 10am - 6pm ET
- Schedule C: Monday 11am - 7pm ET, Wednesday through Friday 12pm - 8pm ET, Saturday 10am - 6pm ET
- Education: Some schooling or relevant certification to Sales is a plus
A sneak peek at our benefits.
- You’re worth it. Our compensation is competitive: a rate of $21.00 per hour (plus participation in the quarterly sales bonus plan), and our 401k plan includes matching up to 4%.
- Take care of yourself and your loved ones. We offer excellent medical, vision, and dental insurance, plus basic life and disability insurance, and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave.
- Rest and recharge. Whether you check out America’s natural treasures or just relax at home, enjoy your paid time off (employees can accrue up to 15 days of vacation time, approx. 8 days of sick & safe time, and are eligible for up to 10 company holidays annually). We encourage time off.
- Be well! Jabra Hearing offers a monthly wellness stipend to support you in prioritizing self-care - covering anything from gym memberships and fitness equipment to vitamins and spa visits.
GN Consumer Hearing Corporation dba Jabra Hearing is an equal opportunity employer and participates in E-Verify. If you receive an offer of employment from Jabra Hearing, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Jabra Hearing.
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