Implementation Engineer

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. 

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC. 

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work. 

We are looking for a skilled Implementation Engineer. The Implementation Engineer will be part of the Professional Services team working on integrations with our clients. As a Implementation Engineer. you will fill in the essential role of providing technical assistance to the Project manager in successfully launching new clients and day to day management of our ever-growing client base. In addition, you will be working closely with the Customer success and other teams in Global-e and supporting live client’s activities.

The responsibilities will include:

• Be an expert of the system settings for all the Account managers, Projects, Integrations, and OPS teams.
• Working with cross-functional teams and related stakeholders in providing resolutions.
• Assisting Leader(s) in driving project delivery, identify and address project technical risks/issues. You will be required to work independently on activities end to end, including pushing for cooperation with other teams, and escalating when required.
• Performing other ad-hoc duties to support project delivery.

Database Knowledge:

• SQL Table Design: understanding structure of SQL tables and configure to meet business and code requirements.
• SQL Querying: Proficiency in writing and optimizing SQL queries to test table configurations and ensure the system performs as expected.

Business Logic

• Ability to translate business requirements and rules into correct and efficient database.
• Troubleshooting and debugging - Ability to troubleshoot and debugging issues via Logs, Errors and DB configurations.
• Experienced in working with APIs and JSON payloads.
• Familiarity with E-Commerce platforms like Shopify, Magento, Salesforce etc. - an advantage.
• Technical Background or Orientation (such as coding skills) – a plus

General Requirements

• 1+ year experience
• Strong Interpersonal Skills: Ability to collaborate effectively with diverse teams in Operations, Technology, and other business units across all organizational levels.
• Exceptional Organizational Skills with a keen attention to detail
• Team-Oriented with a positive, collaborative attitude towards colleagues
• Ability to Meet Tight Deadlines and work efficiently under pressure
• Ambitious and Highly Motivated Self-Learner
• Capable of Managing Multiple Tasks Simultaneously in a fast-paced environment
• Experience in an Agile Environment – a bonus
• Position includes 3 days working in the office and 2 from home