Implementation Engineer

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.

We are looking for a skilled Implementation Engineer. The Implementation Engineer will be part of the Professional Services team working on integrations with our clients.

As a Implementation Engineer. you will fill in the essential role of providing technical assistance to the Project manager in successfully launching new clients and day to day management of our ever-growing client base. In addition, you will be working closely with the Customer success and other teams in Global-e and supporting live client’s activities.

*This role can be based out of either Tokyo, Melbourne or Seoul

The responsibilities will include:

• Be an expert of the system settings for all the Account managers, Projects, Integrations, and OPS teams.
• Working with cross-functional teams and related stakeholders in providing resolutions.
• Assisting Leader(s) in driving project delivery, identify and address project technical risks/issues. You will be required to work independently on activities end to end, including pushing for cooperation with other teams, and escalating when required.
• Performing other ad-hoc duties to support project delivery.

Database Knowledge:

• SQL Table Design: understanding structure of SQL tables and configure to meet business and code requirements.
• SQL Querying: Proficiency in writing and optimizing SQL queries to test table configurations and ensure the system performs as expected.

Business Logic

• Ability to translate business requirements and rules into correct and efficient database.
• Troubleshooting and debugging - Ability to troubleshoot and debugging issues via Logs, Errors and DB configurations.
• Experienced in working with APIs and JSON payloads.
• Familiarity with E-Commerce platforms like Shopify, Magento, Salesforce etc. - an advantage.
• Technical Background or Orientation (such as coding skills) – a plus

General Requirements

• 1+ year experience
• Strong Interpersonal Skills: Ability to collaborate effectively with diverse teams in Operations, Technology, and other business units across all organizational levels.
• Exceptional Organizational Skills with a keen attention to detail
• Team-Oriented with a positive, collaborative attitude towards colleagues
• Ability to Meet Tight Deadlines and work efficiently under pressure
• Ambitious and Highly Motivated Self-Learner
• Capable of Managing Multiple Tasks Simultaneously in a fast-paced environment
• Experience in an Agile Environment – a bonus
• Position includes 3 days working in the office and 2 from home