Implementation Consultant

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Implementation Consultant
Implementation Consultants at Klaviyo are a critical part of our Customers' success, providing the highest quality implementation experience by delivering exceptional guidance, executing effectively on key launch tasks and demonstrating deep product expertise. An Implementation Consultant is a highly motivated professional with a proven record of proactively managing projects, implementing products for customer accounts, delivering on schedule, and yielding high customer satisfaction.
As an Implementation Consultant, you will be the first point of contact with new Klaviyo customers, working with them to understand their key marketing goals and the complexity of their tech stack, building and owning the appropriate project plan, and leading both the customer and internal project teams to execute the plan. You will work closely with the full Klaviyo Account Team to drive customers forward, ensuring customers see value quickly, key stakeholders are informed, challenges are identified early, mitigation strategies are built and executed, and customers leave the implementation stage set up to achieve long-term success.
How you will make a difference:

• Effectively implement new Mid Market and Enterprise customers, leading them through platform migration, executing on customer use cases and key milestones to fast-track value.
• Lead the implementation phase for new Mid Market and Enterprise customers including managing project scope, budget, plan, resources, and timeline.
• Build strong stakeholder relationships through effective communication with internal and external stakeholders.
• Effectively project manage advanced teams through executing complex use cases with clearly defined expectations and scope.
• Successfully complete projects by providing visibility into risk and driving accountability to reach customer goals.
• Provide both strategic and technical best practices in building Klaviyo solutions for customers unique requirements.
• Understand each customer's existing tech stack and make best practice recommendations for their integration with Klaviyo.
• Apply a core understanding of API and Webhook functionality to help customers achieve key customer use cases utilizing the Klaviyo platform
• Monitor implementation health across your book of business to ensure we are fast-tracking value and setting customers up for long term success.
• Work closely and proactively with the full Account Team including Solutions Architects, Sales, Customer Success Managers, Deliverability Strategists, and Support in order to drive the implementation, advocate for customers, and achieve customer goals.
• Regularly update tools and systems without management reminders (project status, risks, timesheets, etc.)

Who you are:

• 3+ years SaaS implementation experience, at least 1+ year with Mid Market or Enterprise customers
• A strong project manager with a track record of independently driving outcomes on time
• A professional with proven expertise in establishing trusted customer relationships across multiple stakeholders on global teams, building partnerships with internal and external teams to drive creative solutions

• Well-informed and continuously learning about the evolving martech landscape, surrounding technologies, with an ability to appropriately position Klaviyo value propositions to complex customers.
• Experienced with Martech solutions leveraging best practices across Email, SMS with a keen understanding of how to leverage a CDP for advance use cases
• An excellent communicator through a variety of channels, demonstrating strong written and verbal skills, and the ability to work effectively represent marketing needs across a variety of audiences (project managers, marketing leads, developers, etc.)

• Collaborates with a positive attitude, curiosity, and eagerness to learn, who thrives in a quickly changing environment
• Nice to have: Additional language capabilities - i.e. Mandarin, Cantonese, Japanese

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range in Local Currency:
$120,000 - $180,000 AUD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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