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Acciona

ICT Performance & Improvement Manager

Posted 14 Days Ago
Be an Early Applicant
In-Office
Melbourne, Victoria
Senior level
In-Office
Melbourne, Victoria
Senior level
Lead the ICT function's performance and continuous improvement initiatives, driving service quality and compliance across Australia and New Zealand while supporting IT managers in operational excellence.
The summary above was generated by AI

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.

Job Description

  • Opportunity to shape a new strategic function 

  • Partner with Senior leaders across the business

  • Establish a new function within a technology team

The Opportunity

This newly created senior role leads the ICT function’s performance and continuous improvement initiatives across the ANZ region. It is responsible for driving excellence in service quality, compliance reviews, process optimisation, internal audit, and change management. Acting as a tactical advisor to all IT managers, the role supports the Group Head of ICT in embedding a culture of operational excellence.

It plays a key role in shaping and executing improvement initiatives that enhance ICT service delivery and governance across Australia and New Zealand.

Key responsibilities:

  • Act as the change management lead for ICT, assessing the impact of change initiatives, identifying key stakeholders, and developing high-level change plans in collaboration with internal communications and designated change agents to ensure smooth transitions and user adoption.

  • Establish and maintain robust compliance processes and performance indicators, using data insights to identify shortfalls, risks, and opportunities for improvement. Provide timely, actionable intelligence to support governance and strategic planning.

  • Lead the reporting and analytics practice across the ICT function, supporting IT teams in identifying meaningful KPIs, tracking performance trends, and developing intuitive dashboards and reports that enable data-driven decision-making and transparency across the ANZ region.

  • Champion process improvement initiatives across the ICT function, applying agile methodologies to streamline workflows, enhance service delivery, and drive operational efficiency. Maintain high-quality process documentation to support consistency and scalability.

  • Lead a risk-based internal audit function, defining the scope, timing, and depth of audit activities. Coordinate effectively with external vendors and internal stakeholders to ensure structured documentation, clear reporting, and follow-through on recommended actions.

Required Skills and Competencies

  • Strong background in compliance, audit, and process improvement, ideally with Big 4 or professional services experience.

  • An internal control specialist exhibiting exemplary skills in evaluation internal controls in business processes.

  • Proven success in leading change initiatives and engaging diverse stakeholders.

  • Excellent communicator with strong influencing skills.

  • Bachelor’s degree in IT, Business, or related field; certifications in ITIL, Agile, Change Management, or Internal Audit preferred.

ACCIONA has been given the Top Employer 2022, 2023, 2024 & 2025 certification in Australia, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. Since establishing a presence in Australia in 2002, ACCIONA has made significant investments in local opportunities and project development. ACCIONA employs more than 3,000 people in its renewable energy, infrastructure and water projects across Australia & New Zealand.

We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.

Top Skills

Agile
Itil

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