Provides customer and client support through a helpdesk system, manages service requests, records interactions, coordinates issue resolution, and follows up until closure. The role requires strong communication, multitasking, problem-solving, organization, professionalism, and flexibility across programs and operational activities. Freshers may apply; proficiency in Microsoft Office and email communication is preferred.
Job Description (JD) – Helpdesk Executive | Assetz Program
Position Title
Helpdesk Executive – Assetz Program
Job Summary
We are seeking a proactive, customer-focused, and detail-oriented Helpdesk
Executive to join the Assetz Program team. The ideal candidate should possess
excellent communication skills in English, a professional attitude, and the ability to
manage customer and client interactions effectively. The role requires strong
multitasking abilities, problem-solving skills, and flexibility to support cross-functional
activities and service operations.
Key Responsibilities
Handle customer and client interactions in a professional, courteous, and
timely manner
Provide support through the helpdesk system and ensure prompt resolution of
queries and issues
Manage and track service requests while maintaining high service standards
Record and maintain accurate details of customer interactions, complaints,
and transactions
Coordinate with internal departments and teams for effective issue resolution
Take ownership of assigned tasks and ensure timely follow-up until closure
Maintain professionalism and positive customer experience at all times
Support additional programs, operational activities, and cross-functional
responsibilities as required
Required Skills & Competencies
Strong verbal and written communication skills in English
Excellent interpersonal and customer service skills
Ability to multitask, prioritize tasks, and manage time efficiently
Problem-solving mindset with attention to detail
Ability to work independently and collaboratively within teams
Adaptable and flexible to work across different functions or programs
Professional attitude with a positive and proactive approach
Eligibility Criteria
Freshers and candidates with relevant experience are welcome to apply
Basic knowledge of helpdesk/customer support processes is an added
advantage
Proficiency in MS Office and email communication preferred
Salary & Benefits
₹18,000 per month for freshers
Up to ₹23,000 per month based on relevant experience and performance
Working Hours
Monday to Saturday
Two Saturdays off per month (as per Helpdesk Manager’s roster)
Shift Timing: 9:30 AM to 6:30 PM
Preferred Candidate Profile
Customer-centric mindset
Good organizational and coordination skills
Ability to remain calm under pressure and handle multiple requests efficiently
Quick learner with willingness to take on new responsibilities
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