ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.
Job Description
Great Team
South Melbourne location
Drive continuous improvement and efficiencies
The Opportunity
The HR & Systems Help Desk Analyst (Workday) is the first point of contact for all HR-related enquiries, working collaboratively with employees, managers, and HR teams to provide timely, accurate, and customer-focused support. Managing requests through the ticketing system, you will resolve Level 1 queries, deliver administrative support in Workday, and work alongside HR stakeholders to troubleshoot and escalate more complex technical issues.
This role is key to ensuring a smooth and responsive HR experience, bridging the gap between system functionality and user needs.
Key responsibilities:
Act as the first point of contact for all HR enquiries via phone, email, and Zendesk, delivering accurate and timely support to employees and managers.
Provide Workday assistance and troubleshoot system issues with both HR and operational teams, escalating complex queries to subject matter experts.
Maintain confidentiality while handling sensitive employee data and contribute to a clear, user-friendly HR Knowledge Base.
Identify trends in enquiries to support process improvements and enhance the employee experience.
Assist users with navigating Workday self-service functions, including leave requests, payslip access, and personal detail updates.
Required Skills and Competencies
Proven experience in customer service, help desk, or HR shared services roles, with a strong focus on delivering responsive support.
Excellent written and verbal communication skills, paired with the ability to manage competing priorities in fast-paced environments.
Hands-on experience with HRIS platforms (preferably Workday) and ticketing systems like Zendesk or ServiceNow.
High attention to detail, strong problem-solving skills, and a commitment to handling sensitive information with integrity and discretion.
ACCIONA has been given the Top Employer 2022, 2023, 2024 & 2025 certification in Australia, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. Since establishing a presence in Australia in 2002, ACCIONA has made significant investments in local opportunities and project development. ACCIONA employs more than 3,000 people in its renewable energy, infrastructure and water projects across Australia & New Zealand.
We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.
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