The Head of Services will lead service delivery in Australia, overseeing maintenance and operations of energy storage systems, managing contracts, and developing client relationships.
About Fluence: Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
About the position:
The Head of Services, Australia you will play a pivotal role in ensuring the seamless delivery of services related to our cutting-edge energy storage systems, overseeing maintenance and operations, and managing Long-Term Service Agreement (LTSA) contracts with our customers.
WHAT YOU WILL DO:
Overall leadership:
- Lead the Australia Services income state performance, including budget development and representing Australia Services team within the APAC Region Senior Leader Team.
- Drive and own Service Business performance KPI’s Drive preventive and reactive maintenance execution for Fluence built assets and third-party assets
- Lead the end-to-end service delivery process, with a focus on the maintenance and operations of energy storage systems.
- Manage LTSA contracts, ensuring compliance with terms and conditions, and fostering long-term customer satisfaction.
- Collaborate with sales, engineering, and product teams to ensure a coordinated approach to client services, product enhancement, and contract management.
Services Execution:
- Develop and implement project plans for maintenance and operations, coordinating resources, schedules, and activities to meet project milestones and client expectations.
- Define asset management strategies while incorporating a continuous improvement approach.
- Identify issues affecting product performance or Fluence Service and Support business performance, develop plans for resolution, socialize, execute resolution and follow up to ensure sustainability.
- Support/Lead/Facilitate internal and external Root Cause Analysis and Management of Change Activities.
- Support global services OEM suppliers’ management.
- Develop & deploy asset management strategies for customer assets.
- Collaborate with the NOC team to enhance fault recovery procedures and develop training programs for improved incident response, ensuring minimal downtime and maximum system reliability.
- Implement strategies to improve reactive maintenance procedures, reducing response times and enhancing the overall reliability of our energy storage systems
Team Management:
- Build, mentor, and lead a high-performing safety team across all organizational levels.
- Provide training, guidance, and resources to internal stakeholders to strengthen safety awareness and competencies.
- Champion a culture of accountability and continuous improvement in safety practices.
Client Relationship Management:
- Cultivate and maintain strong relationships with clients, understanding their unique needs and ensuring 100% Compliance and exceptional service delivery.
- Support in the provision technical expertise through your team to resolve complex issues, serving as a point of escalation for challenging service-related matters.
Vendor Management:
- Maintain strong relationships with equipment vendors, participating in vendor meetings and negotiations to ensure the timely resolution of technical issues and the acquisition of necessary spare parts.
Required Qualifications, skills and Experience
- Bachelor’s degree in engineering, Business Administration, or a related technical field.
- 10+ years of experience in service operations, asset management, or related roles, with a minimum of 5 years in a senior leadership capacity.
- Proven experience in managing P&L, budgeting, and financial accountability.
- Demonstrated experience in service contract management and customer relationship management.
- Prior experience working with regional or global teams, ideally within Asia Pacific Region
- Experience working with 3rd party service vendors and OEMs.
- Familiarity with renewable energy, battery storage, or similar industrial/energy infrastructure is a strong advantage
- Strong stakeholder management capabilities - comfortable in presenting to Senior Customers and Upper Management
- Effective communication skills – verbal, written, data-based, and presentation communication.
- Proven ability to lead, mentor, and develop high-performing teams – Junior to senior, office-based and Site based
- Strong strategic planning and execution skills.
- Ability to influence cross-functional stakeholders and drive alignment across regional teams.
- Demonstrated track record of building customer-focused service cultures.
- Proven strong negotiation and diplomacy skills
Why join Fluence:
- Access to an Employee Assistance Program (EAP) offering support for both personal and professional growth
- Flexible working arrangements, including hybrid work options to support your lifestyle
- Generous Paid Parental Leave, empowering you to balance family and work (eligible employees only)
- Mobile phone allowance for staying connected with ease
- Opportunities to benefit from performance-based bonus schemes, celebrating your contributions
- A collaborative and innovative work environment designed to nurture your success and personal growth
Fluence is committed to fostering an inclusive and diverse workplace where everyone has equal opportunities.
At Fluence, we value diverse perspectives and experiences that bring fresh ideas and creativity to our team. Research shows that women and individuals from underrepresented backgrounds may hesitate to apply for a role if they don’t meet 100% of the requirements. If this role excites you, we strongly encourage you to apply—you could be just the right addition to our team!
We strongly encourage Aboriginal and Torres Strait Islander peoples to apply, as we are committed to building a diverse and inclusive workplace that celebrates and respects First Nations cultures, knowledge, and perspectives
Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.
Top Skills
Asset Management Systems
Energy Storage Systems
Maintenance Software
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