Head of Product

Shape your future with a career at Shell Energy.

Shell Energy combines deep expertise and true innovation to help our electricity and gas customers navigate a rapidly changing market. We’re seeking people who bring the drive to succeed in providing the energy businesses and households need for today and tomorrow.

Powershop, part of Shell Energy Australia, is seeking a Head of Product based in Melbourne to lead our B2C product and propositions portfolio.

Reporting to the General Manager, B2C Commercial and Future Energy, this role sets the product vision and roadmap across energy plans and bundled propositions—balancing customer experience, commercial performance and regulatory compliance.

With respect, integrity and honesty you will:

• Define and lead the B2C product and propositions strategy, aligned to growth, retention, margin and customer outcomes
• Own and prioritise the end-to-end product roadmap, ensuring it meets customer needs, is innovative and scalable, seeks and leverages market opportunities, maximises margin and delivers on the customer value proposition
• Sponsor and drive development of new, and improving existing products
• Embed disciplined product management frameworks, governance and decision rights, ensuring clear ways of working agreed across the business
• Use customer insight, data and financial modelling to drive portfolio performance and lifetime value
• Partner closely with Pricing, Marketing, Digital, Customer Operations, Finance, Legal and Technology to ensure efficient delivery of product outcomes
• Lead, coach and build a high-performing product management team
• Represent Product at senior forums, shaping investment and strategic decisions

Here’s what you’ll need to thrive in this role:

• Proven leadership experience in strategic product management
• Excellent stakeholder influence and executive communication skills, and demonstrated collaborative approach
• Experience in retail energy (or regulated consumer utilities), including tariffs and propositions)
• Demonstrated ability to translate strategy into a prioritised, outcome-driven roadmap
• Excellent commercial acumen, including business cases, margin and customer lifetime value
• Deep understanding of product discovery and delivery practices, and ability to manage change
• A customer-obsessed, resilient and influential leadership style with strong judgement

Why join our team

Every day, our people bring deep expertise, true innovation to help our customers meet their energy goals.

Here are the top reasons why out people choose us

●        Purpose that is making a positive impact for our customers’ energy future. It’s not just about selling energy; it’s about delivering outcomes for our customers that empower them to stay ahead in a changing market.

●        Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.

●        People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

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Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.