Head of Product, Digital Empowerment Suite

As Head of Product, Digital Empowerment Suite, you will shape the future of Infoxchange’s flagship digital products used every day by governments, community organisations and frontline services to improve outcomes for people experiencing disadvantage and help deliver real social impact at scale. This is a rare opportunity to combine strategic product leadership, commercial ownership and purpose-driven work. 

We are open to permanent or fixed‑term appointments (up to two years), and flexibility in working days (4–5 per week).  Location either Richmond, Melbourne (by the Yarra) or Brisbane (by Southbank).

About Infoxchange

Infoxchange is a not‑for‑profit social enterprise using technology to improve outcomes for people and communities experiencing disadvantage. Its Digital Empowerment Suite – including Client and Case Management (CCM), the Service Directory and associated digital products built on the One‑IX architecture – is used by government and community organisations across the sector in Australia.

As demand for digital solutions grows and technology advances, Infoxchange is expanding its product capability and is therefore excited to be establishing this new role, reporting into the COO.

About the role

As Head of Product, Digital Empowerment Suite, you will lead the end-to-end strategy, roadmap and performance of our Client & Case Management platform, national Service Directory and related digital empowerment offers built on the One-IX architecture.

You will own the portfolio P&L, ensuring these products deliver exceptional customer value, measurable social impact and sustainable growth aligned with Infoxchange’s vision of technology for social justice.

You will lead a small product team and work closely with development, engineering, service delivery, marketing, and customer engagement teams to drive market-leading solutions for the community services sector.

The role is both strategic and hands-on, combining market insight, sector knowledge and product craft to drive adoption, retention and innovation across the suite.

What you’ll do

• Define and lead the product vision and multi-year strategy for the Digital Empowerment Suite, spanning Client & Case Management, Service Directory and future offers.
• Own the P&L for the portfolio, including revenue growth, margin, pricing strategy and investment cases for new initiatives.
• ​Translate strategy into clear roadmaps and priorities, working with cross-functional teams to deliver high-quality, impactful product releases.
• ​Deeply understand customer and sector needs, leveraging data, research and the voice of the customer to inform decisions.
• Partner with the CTO, Head of CCM Services and other leaders to ensure technology scalability, security, data and privacy robustness, and responsible use of AI.
• Lead go-to-market planning with marketing and sales, supporting positioning, storytelling and engagement at conferences, webinars and sector events.
• Represent Infoxchange with key customers, partners and collaborators, acting as a visible champion for digital transformation and social impact in the community services sector.
• Build a strong, customer-centric product culture across all aspects of the Digital Empowerment Suite.
  

​Why join Infoxchange?

• Mission with real impact – Contribute to technology that supports millions of people in need and tens of thousands of services, with a clear vision of technology for social justice.
• Values-led, inclusive culture – Join a diverse, values-driven organisation where people are encouraged to bring their whole selves to work and feel welcomed, respected and valued.
• Flexible, hybrid working – Benefit from flexible working arrangements, including a hybrid work model and flexible hours that support work–life balance.
• Competitive NFP benefits – Access salary packaging and a range of benefits that increase take-home pay and support wellbeing, plus structured development opportunities.
• Technology and innovation focus – Work with modern cloud and data platforms, help shape the future of digital products for the for-purpose sector, and contribute to thought leadership in technology for social justice.
• Great Place to Work® - Proudly recognised as a Great Place to Work certified employer and we are also on the Great Place to Work’s Best Workplaces for Women list!
  

About you

You are an experienced product leader who combines strategic thinking, commercial acumen and a deep commitment to social impact. You have a strong track record leading B2B SaaS products or portfolios, are comfortable owning P&L and making trade‑offs, and know how to turn strategy into clear roadmaps and outcomes through cross‑functional teams. You are a compelling communicator and ambassador, equally confident in conversations with executive stakeholders, customers, partners and technical teams, and you thrive in environments where you can build, shape and mature product practices. Above all, you are motivated by improving societal outcomes and are excited by the opportunity to use technology to strengthen communities at scale.

You will bring

• Experienced product leader with a track record in B2B SaaS, ideally in case management, CRM or workflow-based products.
• ​Comfortable owning P&L and commercial outcomes, while staying deeply connected to customer needs and impact.
• ​Skilled at setting vision and strategy, then aligning cross-functional teams to deliver.
• ​Confident communicator and influencer, comfortable representing products and organisation externally.
• ​Motivated by improving societal outcomes and excited by the chance to use technology to strengthen communities.
• If you are ready to lead a high-impact product portfolio and help shape the future of digital services for the community sector, we’d love to hear from you.
  

Apply now or reach out for a confidential conversation.

Applicants must be willing to undergo a police check as a condition of employment with Infoxchange and must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions.

Read more about Infoxchange in our annual report at Infoxchange Annual Report 2025.

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.