- Fantastic opportunity to lead our Customer & Digital Portfolio & Delivery Capability teams
- Play an integral role in leading delivery of our Customer & Digital Transformation
- Permanent full-time role based at our Head Office in Collingwood
As the Head of Portfolio & Capability, you will provide strategic leadership across Customer & Digital's portfolio governance, transformation delivery, and operational effectiveness. Acting as the operational lead to the Executive Manager, you will drive enterprise prioritisation, delivery excellence, and capability uplift to accelerate outcomes and efficiency across Customer & Digital teams. This role plays a critical part in shaping the future of Jetstar's digital delivery capability through strategic partnership with Technology leadership to evaluate and evolve the delivery ecosystem.
The role has significant enterprise-wide influence, supporting Annual Planning and 5-Year Plan processes and representing Customer & Digital at the Business Leadership Team and enterprise governance forums. This is a senior leadership role requiring strong commercial acumen, delivery expertise, and the ability to influence across a complex stakeholder landscape spanning Customer, Digital, Technology, Operations, and Commercial functions.
Key responsibilities of the role include:
- Provide strategic leadership across portfolio governance, prioritisation and performance to accelerate outcomes across Customer & Digital
- Lead delivery of Customer & Digital transformation programs, ensuring strong governance, risk management and benefits realisation
- Evolve Jetstar’s digital delivery operating model to improve speed, quality, cost efficiency and enterprise‑wide delivery outcomes
- Own and mature delivery practices including Agile/Scrum, Business Analysis and Change & Release Management, building high‑performing teams and capability
- Manage significant operating budgets and strategic vendor partnerships, driving cost optimisation and commercial value
- Shape the digital delivery ecosystem and sourcing strategy in partnership with Technology leadership
- Support Annual Planning and 5‑Year Plan processes and represent Customer & Digital in enterprise governance and leadership forums
To be considered for this role, you will have:
- 10+ years senior leadership experience in portfolio, delivery, or transformation roles
- Experience in digital/technology/Customer portfolios and delivery environments at scale
- Proven track record managing large budgets and vendor relationships
- Experience leading delivery practice functions (Scrum, BA, PMO) or demonstrated experienced leading digital capability practices
- Experience leading operating model and delivery transformation (strong preference)
- Proven success delivering efficiency improvements from Digital/Technology teams (strong preference)
- Experience in aviation, travel, or retail industries preferred
- Ability to set direction and drive outcomes across complex, matrixed organisations
- Strong commercial acumen and business partnering skills
- Change leadership and transformation experience
- Deep understanding of Agile delivery methods in enterprise environments
- Strong financial management skills including budgeting and cost control
- Exceptional stakeholder management, communication and influence across senior leadership including C-suite.
Applications close on the 27th of March
Your life at Jetstar is unlike any other..
Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements, just reach out and let us know what you need.
We’re Jetstar. Let’s take-off together!
