Head of Operations

At Andromeda Robotics, we’re not just imagining the future of human-robot relationships, we’re building it. Abi is the first emotionally intelligent humanoid companion robot, designed to bring care, conversation, and joy to the people who need it most. Backed by tier-1 investors and with customers already deploying Abi across aged care and healthcare, we’re scaling fast, and we’re doing it with an engineering-first culture that’s obsessed with pushing the limits of what’s possible.

This is a rare moment to join: we’re post-technical validation, pre-ubiquity, and building out the team that will take Abi from early access to global scale.

The Role

We are seeking a Head of Operations who can own and scale the operational backbone of Andromeda Robotics. This role begins with ensuring smooth, efficient, and reliable operations across a fast-moving startup environment, but it will grow into a global leadership role responsible for manufacturing, supply chain, and international distribution.

You will be the architect of operational excellence—translating strategy into scalable systems, building structures that support both creativity and rigor, and guiding the company from scrappy startup execution to world-class industrial performance.

This is a career-defining role for someone who thrives in ambiguity, moves fluidly between detail and strategy, and is energised by building the machine behind the machines.

Our Values

Deeply empathetic - Kindness and compassion are at the heart of everything we do.

Purposely playful - Play sharpens focus. It keeps us curious, fast and obsessed with the craft.

Relentlessly striving - With relentless ambition, an action bias and constant curiosity, we don’t settle.

Strong when it counts - Tenacious under pressure, we expect problems and stay in motion to adapt and progress.

United in action - Different minds. Shared mission. No passengers.

Key Responsibilities

Phase 1 – Startup Operations (0–12 months):

• Lead the Office Relocation project finding, fitting out and opening our new digs.
• Build and oversee core operational systems: Legal, compliance, and facilities.
• Drive cross-functional execution, ensuring projects run on time, on budget, and aligned with company strategy.
• Create metrics and dashboards to track company performance and resource allocation.
• Partner with leadership to design scalable processes that reduce friction and enable growth.
• Manage vendor relationships, contracts, and risk across key operational areas.
• Establish strong cultural foundations through operational excellence and team enablement.
• Collaborate on the initial build out of our first international office based in the US

Phase 2 – Scaling Manufacturing & Global Operations (12-24 months+):

• Lead the development of global supply chain strategy, including sourcing, manufacturing, and logistics.
• Build operational infrastructure to support large-scale robotic production, from prototyping to high-volume manufacturing.
• Oversee distribution networks, ensuring Andromeda’s products reach global markets efficiently and cost-effectively.
• Develop partnerships with international manufacturers, logistics providers, and regulatory bodies.
• Implement quality assurance, compliance, and safety frameworks across production and distribution.
• Drive operational innovation—leveraging automation, digital tools, and robotics within Andromeda’s own systems.

About You

You are both a builder and a scaler. You thrive in chaos but are relentless in creating clarity. You can design a process on Monday, fix a supply chain bottleneck on Tuesday, and present a global manufacturing plan to the board on Wednesday.

Qualifications:

• 8+ years of experience in operations, with at least 3 years in leadership roles.
• Proven track record in startup or high-growth environments.
• Experience with manufacturing, supply chain, or distribution (hardware/robotics/technology industries a plus).
• Strong commercial acumen and ability to align operations with business goals.
• Adept at building systems, processes, and teams from scratch.
• Exceptional communication and leadership skills—able to influence across technical and non-technical teams.
• Resilient, pragmatic, and energized by complex challenges.

• You excel at building trust and nurturing relationships with the frontline staff. You listen attentively, identify needs, and collaborate to drive shared success.
• Juggling multiple, competing priorities is second nature to you. Your meticulous planning and attention to detail ensure seamless experiences and unwavering customer satisfaction at every touchpoint.
• You believe in using technology to foster genuine human connections. You’re excited to champion Abi’s empathetic purpose and help customers embrace the potential of companion robotics in aged care.
• Your punctuality and organisational skills keep initiatives on track, giving both customers and colleagues confidence that everything is under control.
• Your friendly demeanour and positive attitude light up every room. You effortlessly connect with people, creating an environment where everyone feels heard, supported, and appreciated.

The salary for this position may vary depending on factors such as job-related knowledge, skills, and experience. The total compensation package may also include additional benefits or components based on the specific role. Details will be provided if an employment offer is made.

If you’re excited about this role but don’t meet every requirement, that’s okay—we encourage you to apply. At Andromeda Robotics, we celebrate diversity and are committed to creating an inclusive environment for all employees. Let’s build the future together.