Head of Engineering

Lead modern engineering teams delivering technology for social justice.

This senior role is an opportunity to shape how Infoxchange designs, builds, tests and ships its Digital Empowerment Suite and other key products, working in tandem with a new Head of Product and Product Manager. 

We are open to permanent or fixed‑term appointments (up to two years), preferred location is Brisbane (by Southbank), or may consider Richmond, Melbourne (by the Yarra).

About Infoxchange

Infoxchange is a not‑for‑profit social enterprise that uses technology to improve outcomes for people and communities experiencing disadvantage. Our digital products, including the Digital Empowerment Suite, support government and community organisations across Australia to deliver vital services more effectively and efficiently.

​About the role

As Head of Engineering for our Digital Empowerment Suite, you will provide strategic, technical and people leadership across Development, Engineering and Quality Assurance to deliver high‑quality, scalable and integrated software solutions. You will report directly to the CTO and work in close partnership with the new Head of Product, Digital Empowerment Suite, and Product Manager(s) to translate product strategy and roadmaps into executable delivery plans, releases and technical outcomes.

​You will lead and integrate the Development, Engineering and Quality Assurance teams, mature our practices, and ensure our platforms and delivery pipelines can support rapid, reliable change in a fast‑evolving and competitive market. You will play a key role in modernising legacy components, strengthening our AWS and DevOps foundations, and embedding quality, security and resilience into everything we ship.

​What you’ll do

• Hold overall responsibility for successful software delivery, including estimating effort and cost, and ensuring delivery to agreed timelines, quality standards and budget in line with business priorities and product roadmaps.
• ​Lead and integrate Development, Engineering and QA teams, including people, processes and tools, to deliver reusable, innovative and effective technology solutions across the Digital Empowerment Suite and broader portfolio.
• ​Partner closely with the Head of Product and Product Manager(s) to prioritise work, plan capacity and sequence initiatives in line with organisational goals, product strategy and technology roadmaps.
• ​Drive modern engineering and delivery practices (e.g. Agile, CI/CD, automated testing, DevOps) and foster a culture of innovation, experimentation and continuous improvement.
• Prepare and oversee investment cases for new initiatives and technology enhancements, including effort and cost estimates, and work with the CTO and Product leadership to shape and deliver realistic product and technology roadmaps.
• Work with internal and external technology leaders to interpret emerging trends and evaluate new technologies, frameworks and methodologies, balancing innovation, operational efficiency, security and sector value.
• ​Establish and maintain effective processes across the software development and delivery lifecycle, in collaboration with BA and Product leaders.
• ​Provide regular, proactive reporting to the CTO on progress, risks, dependencies and opportunities, and highlight industry or competitive trends impacting delivery.
• ​Oversee resourcing for Development, Engineering and QA teams, ensuring capability and capacity meet current and future demands.
• ​Partner with the QA Manager to ensure consistent, effective QA practices, tools, testing methodologies and environments across all projects and releases.
• ​Act as a key liaison between business, Product and engineering teams to allocate resources for priority work, pre‑sales initiatives and product enhancement opportunities.
• ​Oversee project and release management practices, coordinating with PMs and Dev Leads to deliver sprint outcomes and manage major go‑live events with minimal customer disruption.
• ​Identify and implement improvements across systems, processes and delivery practices, managing key operational and delivery risks within your remit.

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Why join Infoxchange?

• Mission with real impact – Contribute to technology that supports millions of people in need and tens of thousands of services, with a clear vision of technology for social justice.
• Values-led, inclusive culture – Join a diverse, values-driven organisation where people are encouraged to bring their whole selves to work and feel welcomed, respected and valued.
• Flexible, hybrid working – Benefit from flexible working arrangements, including a hybrid work model and flexible hours that support work–life balance.
• Competitive NFP benefits – Access salary packaging and a range of benefits that increase take-home pay and support wellbeing, plus structured development opportunities.
• Technology and innovation focus – Work with modern cloud and data platforms, help shape the future of digital products for the for-purpose sector, and contribute to thought leadership in technology for social justice.
• Great Place to Work® -
  Proudly recognised as a Great Place to Work certified employer and we are also on the Great Place to Work’s Best Workplaces for Women list!

About you

You are an experienced software development or engineering leader who enjoys sitting at the intersection of technology, product and delivery. You are as comfortable discussing architecture and DevOps pipelines with engineers as you are talking roadmaps, trade‑offs and business outcomes with product and executive stakeholders.

​You will bring:

• Demonstrated experience leading software engineering and QA functions to deliver complex, scalable SaaS or web‑based products, ideally in an AWS and DevOps‑oriented environment.
• ​A strong track record in modernising legacy systems and architectures and establishing clear, actionable technology roadmaps in partnership with Product leadership.
• Proven ability to build, coach and retain high‑performing, geographically dispersed and hybrid teams.
• Practical expertise in contemporary delivery frameworks and practices (Agile, Scrum, Kanban, CI/CD, automated testing) and a product‑oriented approach to development.
• Experience fostering a culture of innovation, experimentation and quality by design, including learning from failure and embedding continuous improvement.
• Solid understanding and application of information security, data protection and reliability best practices.
• Excellent stakeholder management and communication skills, with the ability to influence and align senior leaders, Product and technical teams around priorities and trade‑
• Passion for the not‑for‑profit and community services sector and alignment with Infoxchange’s vision, mission and values, including belief in technology as a driver of social impact.

If you are excited by the opportunity to shape how impactful products are engineered and delivered and want to work where your technical leadership directly contributes to better outcomes for people and communities, Infoxchange would love to hear from you.

Apply now or reach out for a confidential conversation.

Applicants must be willing to undergo a police check as a condition of employment with Infoxchange and must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions. 

Read more about Infoxchange in our annual report at Infoxchange Annual Report 2025.

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.