Head of Customer - Coles

Job Description
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
Summary
We are seeking an experienced and strategic leader to fill the role of Head of Sales - Coles. As a key member of our sales leadership team, you will be responsible for developing and executing a sales strategy to drive growth, profitability, and customer satisfaction with our retail partner, Coles. You will lead a team of customer-facing professionals and work closely with cross-functional teams to deliver business outcomes that meet or exceed our customer's expectations.
Key responsibilities

• Develop and execute a comprehensive customer strategy to drive sales growth, market share, and profitability with Coles

• Build and maintain strong relationships with key decision-makers at Coles, including senior executives, category managers, and store operations teams

• Lead a team of Senior NAMs, NAMs and NAEs to deliver exceptional customer service and achieve business objectives

• Collaborate with internal stakeholders, including sales, marketing, and supply chain teams, to develop and implement customer-specific initiatives and programs

• Analyse sales data, market trends, and customer insights to identify opportunities for growth and develop strategies to capitalize on these opportunities

• Develop and manage budgets, forecasts, and sales plans to achieve business objectives

• Provide coaching, guidance, and development opportunities to team members to ensure they have the skills and knowledge required to succeed in their roles

• Stay up-to-date with industry trends, competitor activity, and changes in the retail landscape to ensure our customer strategy remains relevant and effective

• Lead 4P execution of all KHC strategies in customer, exceeding sales, profit, investment, distribution, market share, forecasting, and engagement targets

• Actively participate in Kraft Heinz Senior Sales Leadership Team in Australia to make a positive contribution to the strategic direction, people development, and overall culture of KH C

• Develop, drive, and execute strategic medium-term customer Joint Value Plans, connecting Customer and KHC strategy to drive mutual growth and value

• Lead specific customer agenda within KHC, responsible for representing customer fully across all relevant functions, informing and driving customer orientation across all relevant aspects of KHC structure

• Develop and drive a data-driven selling agenda within customer portfolio

• Perform assigned tasks in accordance with all Kraft Heinz Food Safety, Environmental, Health and Safety, and Ethical and Human Resources policies, programs, and goals

• Uphold the Kraft Heinz values and work in a way that contributes to the company's vision

• Other duties as directed by Sales Director Australia

About you

• 8+ years of experience in sales, customer management, or a related field, preferably in the FMCG industr y

• Experienced professional with recent track record of working with Coles or another retailer

• Experienced in managing a complex customer portfolio in competitive categories

• Proven leader, with the ability to influence internally and externally to executive level

• High degree of commercial and business acumen

• Strong analytical capability

• Proven ability to negotiate and build long-term relationships

• Drive to develop and progress within the business

• Excellent communication, negotiation, and influencing skills

• Strong leadership and coaching skills, with the ability to develop and motivate high-performing teams

• Bachelor's degree in Business , Marketing, or a related field

About us

• Hybrid Working - Flexibility around when and where you work
• Pay for Performance - industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package
• Parental Leave - paid time off for both primary AND secondary caregivers
• Leave Options - Purchased leave, volunteer leave and LiveWell leave programs
• Novated Leasing
• Great Place to Work certification in Australia and New Zealand
• In House Training Programs

Location(s)
Freshwater
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.