Lead, Grow and Retain Inlogik's Strategic Customer Portfolio
At Inlogik, we help some of the world's leading organisations simplify expense, card, invoice and procurement management through innovative fintech solutions. As we continue to grow globally, we are seeking an experienced Head of Account Management to lead our customer retention, growth and account management strategy.
Reporting to the Chief Operating Officer, you will lead a team responsible for cultivating long-term customer relationships, driving revenue growth within existing accounts, improving customer retention and ensuring clients achieve maximum value from their investment in Inlogik solutions.
About the Role
The Head of Account Management is a strategic and hands-on leadership role responsible for developing and executing customer growth strategies across our global client base.
You will partner closely with Sales, Product, Customer Success, Professional Services and Support teams to create exceptional customer experiences while identifying opportunities to expand revenue and strengthen client partnerships.
Location: Open to Sydney and Melbourne candidates
Key Responsibilities
Leadership & Strategy
- Develop and execute Inlogik's global account management strategy.
- Lead, coach and develop a high-performing Account Management team.
- Establish customer segmentation, account planning and engagement frameworks.
- Build a culture focused on customer success, retention and commercial growth.
Customer Growth & Retention
- Drive renewals, upsell and cross-sell opportunities across existing clients.
- Develop executive relationships with key stakeholders and decision makers.
- Conduct strategic account reviews and create growth plans for major customers.
- Monitor customer health and proactively manage retention risks.
Commercial Performance
- Deliver revenue retention, expansion and profitability targets.
- Forecast account revenue pipelines and renewal outcomes.
- Drive adoption of new products, modules and services.
- Support contract negotiations and commercial discussions.
Customer Experience
- Act as a senior escalation point for strategic accounts.
- Work closely with Product and Delivery teams to ensure customer feedback informs future product development.
- Champion a customer-first culture across the organisation.
About You
You are a commercially minded leader who combines strong relationship-building skills with a passion for customer success.
Experience
- 8+ years' experience in Account Management, Customer Success, Sales Leadership or Relationship Management.
- Experience managing enterprise and strategic customer portfolios.
- Demonstrated success driving customer retention and revenue growth.
- Experience leading and developing high-performing teams.
- Experience within SaaS, fintech, technology or enterprise software environments highly regarded.
Skills
- Strategic thinking and commercial acumen.
- Strong negotiation and stakeholder management skills.
- Executive-level communication and presentation abilities.
- Data-driven decision-making and forecasting capability.
- Ability to build trusted relationships with customers and internal stakeholders.
Why Join Inlogik?
- Global fintech organisation with international clients and growth opportunities.
- Collaborative and innovative culture.
- Flexible hybrid work environment.
- Opportunity to influence customer strategy at an executive level.
- Competitive salary package including performance incentives.
Ready to make an impact?
Apply now and help shape the future of customer growth and retention at Inlogik.
Inlogik Hawthorn West, Victoria, AUS Office
Level 1, 192A Burwood Road, Hawthorn West, Vic, Australia, 3122
