XPT Software Australia Pty Ltd
HCM Application Management Services (AMS) Consultant
Be an Early Applicant
Provides L2/L3 functional support and maintenance for Oracle HCM Cloud applications, including incident resolution, service request management, configuration, testing, quarterly release support, root cause analysis, stakeholder engagement, service reporting, and continuous improvement. The consultant works across Core HR, absence, recruitment, learning, talent, performance, compensation, succession, and AI Studio modules while meeting SLA and governance requirements.
Role: HCM Application Management Services (AMS)
Consultant
Experience: 5+ Years
Location: Melbourne, Australia
Role Overview
We are seeking an experienced HCM AMS Consultant to provide
functional application support, maintenance, and continuous improvement
services for Oracle HCM Cloud applications. The consultant will be responsible
for incident resolution, service request management, system configuration,
quarterly release support, stakeholder engagement, and ensuring adherence to
agreed service levels. The specific HCM modules in scope will be defined
separately.
Modules: Core HR, absence, recruitment, learning,
Talent and succession, performance and goals, Compensation, AI Studio
Key Responsibilities
- Provide
L2/L3 functional support for Oracle HCM Cloud applications.
- Analyze,
troubleshoot, and resolve incidents, defects, and service requests within
SLA timelines.
- Perform
impact assessment, configuration changes, testing, and deployment of
approved enhancements.
- Support
Oracle quarterly release analysis, regression testing, and production
deployment activities.
- Conduct
root cause analysis for recurring issues and recommend permanent
solutions.
- Collaborate
with business users, HR stakeholders, and technical teams to ensure
seamless service delivery.
- Prepare
operational reports, service metrics, and governance updates.
- Identify
opportunities for automation, process improvements, and service
optimization.
- Participate
in knowledge management activities and maintain support documentation.
Required Skills
- Strong
experience in Oracle HCM Cloud Application Support and Maintenance.
- Good
understanding of Incident, Problem, Change, and Service Request Management
processes.
- Experience
working in AMS/Managed Services environments with SLA-driven support.
- Strong
troubleshooting, analytical, and stakeholder management skills.
- Experience
in testing, release management, and quarterly patch validation.
- Excellent
communication and documentation skills.
XPT Software Australia Pty Ltd Melbourne, Victoria, AUS Office
Melbourne, Australia
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