About Us
At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine.
Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.
Our culture is built on five values that guide everything we do:
Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have fun
At Aussie Broadband, we're passionate about protecting our customers and keeping them safe. As our Governance & Fraud Analyst, you'll play a key role in strengthening fraud prevention, governance and compliance practices across Aussie Broadband's Wholesale brands.
You'll drive a consistent approach to fraud governance, coordinate regulatory and assurance activities, and work closely with stakeholders across the business to identify risks, strengthen controls and improve how we protect our customers, networks and brand.
This is an opportunity to make a meaningful impact by helping ensure our Group remains proactive, compliant and at the forefront of fraud prevention.
What you’ll be doing:
- Develop, implement and continuously improve the Group's scam prevention and governance framework, ensuring alignment with regulatory obligations, industry standards and organisational risk appetite.
- Monitor compliance with telecommunications and fraud-related regulatory requirements, coordinate internal reviews and assurance activities, and manage remediation arising from audits and regulatory findings.
- Prepare and present governance, risk and compliance reporting for leadership forums, providing meaningful insights into fraud activity, customer risk profiles, investigations and control effectiveness.
- Oversee governance processes relating to customer onboarding, Know Your Customer (KYC) and customer verification, ensuring due diligence practices meet internal policies and external regulatory requirements.
- Build strong relationships across Legal, Risk, Compliance, Product, Networks and Operations. Facilitate governance forums and coordinate responses to information requests from carriers, regulators and law enforcement agencies.
- Oversee governance processes supporting fraud-related incidents and investigations, ensuring significant incidents are appropriately escalated, documented and reported. Coordinate post-incident reviews to identify lessons learned and strengthen controls.
- Identify and drive opportunities to strengthen fraud prevention capabilities, improve governance maturity, automate controls, enhance reporting and streamline compliance processes.
What we’re looking for:
- Experience in fraud prevention, governance, risk management, compliance or a related discipline, ideally within telecommunications, financial services or a regulated environment.
- Understanding of regulatory requirements, industry standards and governance frameworks, with the ability to translate obligations into practical controls and processes.
- Experience coordinating assurance activities, internal reviews, audits and remediation actions.
- Strong analytical and reporting skills, with the ability to interpret complex information, identify trends and provide meaningful insights and recommendations.
- Knowledge of customer due diligence, Know Your Customer (KYC), customer verification and risk assessment processes.
- Strong stakeholder engagement and communication skills, with the confidence to work across multiple business functions and engage with external parties.
- Excellent organisational skills and the ability to manage competing priorities, coordinate multiple activities and deliver outcomes within agreed timeframes.
- A proactive, continuous improvement mindset, with the ability to identify opportunities to enhance processes, strengthen controls and improve operational effectiveness.
- High attention to detail, sound judgement and the ability to handle sensitive information with discretion and professionalism.
#LI-Hybrid, #LI-MM1
Why Join Us
At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."
We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.
The Good Stuff
- 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
- Discounted internet up to the value of $109 per month
- 20% off Mobile services
- Fitness Passport for access to multiple gyms and pools across Australia
- Flexible working arrangements
- Employee Assistance Program (EAP)
- Discounts with Specsavers, HCF, and many more
- Monthly rewards and recognition
- Internal training and development resources to support your career growth
- Yearly Aussie merch allowance
Ready to Join?
Hit the apply button to submit your application and our team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
For questions, reach out to [email protected]. Just note that all applications must be submitted via the job link.
Aussie Broadband Dandenong Road, Victoria, AUS Office
260-270 Frankston-Dandenong Road, Dandenong Road, Australia, 3175
Aussie Broadband Melbourne, Victoria, AUS Office
Level 25, 500 Collins Street, Melbourne, Australia, 3000
