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Job Description Summary:
The Global Upgrades Manager is responsible for overseeing operational support for Sales and Service teams by managing the end‑to‑end quotation process for hardware and software support agreements. This role ensures accuracy, efficiency, and alignment across global upgrade quoting activities while driving continuous process improvement and strengthening cross‑functional collaboration.
Job Description:
This role requires an individual capable of evaluating, designing, executing, measuring, and continuously improving all business processes related to Software Support Agreement and Hardware and Software Product Upgrade quoting. The Manager plays a key role in implementing new processes and enhancing existing ones by driving harmonization and standardization of end‑to‑end workflows. Success in this position depends on effective cross‑functional collaboration with multiple departments to strengthen process management and operational efficiency.
The Global Upgrades Manager also leads a diverse, global team of eight employees, ensuring alignment, productivity, and professional development across regions.
Coordinates cross‑functional workflows by effectively communicating task status and aligning activities across Sales, Service, Site Solutions, Contract Administration, Licensing, Marketing, and Commercialization.
Supports upgrade eligibility assessments and field‑driven sales opportunities by providing guidance and expertise as needed.
Advises leadership on contractual rights and obligations, offering clear interpretation of terms, conditions, and compliance requirements.
Leads, develops, and evaluates a global team of eight, ensuring strong performance, operational efficiency, and continuous professional growth.
Executes core managerial responsibilities, including implementing company policies and programs, fostering employee productivity, managing resources, maintaining strong business and technical acumen, and remaining current with internal operations and external market trends.
Performs additional duties and special projects as required to support organizational goals.
Technical & Functional Skills:
Contract & Compliance Knowledge: Strong understanding of contractual terms, conditions, rights, and obligations related to upgrades and support agreements.
Business & Technical Acumen: Ability to understand technical product details while maintaining a strong connection to business strategy and customer impact.
Quoting Expertise: Familiarity with software and hardware upgrade quoting processes.
Managerial skills: Strong leadership and influencing skills in cross-functional settings. Excellent collaboration, communication, and stakeholder management skills.
Other Desired Skills and Knowledge: Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Professional Attributes:
Highly organized with strong attention to detail
Comfortable managing multiple priorities in a fast‑paced environment
Strong initiative, ownership, and follow‑through
Collaborative, adaptable, and committed to continuous learning
Analytical thinker with the ability to translate data into actionable insights.
Qualifications Education & Experience:
Education and Experience: Bachelor’s degree in business or 3-5 years in management experience.
Financial Experience: Experience managing P&L, forecasts, and performance metrics.
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The base pay range for this position is:
$87,450 - $120,241Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
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Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
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